Client Success Account Manager, Platforms

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Client Relations Lead to join our ever-evolving Partner Experience team and help us unleash the potential of every business. What you’ll own The role of Client Relations Lead is to act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for the Global Payments business, Partners and clients, including escalations from Client Success, Partners, and the Sales Team. Assist/advise customers and handle all communications for Customers integrating into our payment’s platform and via API (Existing and New Clients). Key Accountabilities Serve as the primary support contact and escalation point, managing tickets within SLA and responding to client queries. Maintain accurate documentation and records across Salesforce CRM and internal portals, including client details, services, and fees. Provide expertise on Global Payments APIs, products, and platforms, supporting both clients and partners. Ensure policies, processes, and operational tasks (e.g., refunds, data transfers) are properly managed and current. Guide partners and clients on best practices, while supporting consultations and product capability assessments. This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times. Perform any other reasonable duties that fall within your skillset, that are reasonably requested of you. What you’ll bring 2+ years of Level 2 application support experience with strong customer service in client-facing roles Knowledge of POS terminals, EFTPOS devices, and ability to explain complex IT concepts to business users Strong problem-solving skills with a solutions-focused mindset Excellent communication skills, comfortable with phone, email, and face-to-face support Highly organised, able to work autonomously, prioritis2e workload, and manage multiple projects and relationships Ability to share information with awareness of its effect on others Experience with APIs (REST/SOAP) and understanding of payment systems Familiarity with key tools and platforms (Microsoft 365, Jira, Confluence, Salesforce) Knowledge of security and compliance standards, including PCI and cybersecurity About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. #LI-CW2