Client Success Advocate

Job description

Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro School Suite. T yler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens. Responsibilities Proactivel y communi cate and collaborate with stakeholders to understand and analyze cl i ent needs, current cl i ent statuses, updates on cl i ent i ssues, and client temperaments. Responsi ble for the coordination of cross-functional resources (Support, Sales, Devel opment, Product, Implementation) to support clients with the resolut i on of var i ous i ssues. Demonstrate the abi l i ty to i ncorporate new information, make qu i ck decisions, and keep the appropriate people informed of rapidly occurring developments. Meet regularly (weekly, bi -weekly , monthly based on cli en t need) with clients to address i ssues and dr i ve resolutions. Work closely with the Software Support Di rector to ensure seamless communication and coordination . Successfully engage i n mu l tip l e i nit i atives s i multaneously. Ali gn with Product Owners and meet regularly to understand product roadmap. Document and advise clients on operational best practi ces. Perform other client success tasks as needed to support the overall success of the department. Represents Tyler Techno l og i es i n the most posit i ve manner i n ternally and i n the communities we serve. Qualifications BS/BA de g ree i n re l ated fie l d or equ i valent exper i ence i s desired. 2-4 years of customer service/success experience. An entrepreneur i al sp i r i t and a desire to be proact i ve. Excellent planning, organi zati onal skills, and ability to follow-through until tasks are completed. Proven ability to problem-solve and maintain composure in hig h-pressure situations. Self-motivated, proact i ve, and ab l e to work i ndependently or as part of a team. Excellent i n terpersonal skills i nc l uding verbal and written commun i cat i o n , teamwork, and customer service skills. Profici ent in Microsoft Word, Excel , and PowerPoint.