Client Success Advocate (Account Manager)

Job description

About This Role Client Success Advocate exists to manage and strengthen relationships with our clients so they understand, trust, and continue to choose Redirect Health for their employees and families. In this role, you will: • Serve clients, brokers, and internal Customer Success and care teams • Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business • Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits This is an ideal role for someone who: • Enjoys relationship-building, problem-solving, and proactive client communication • Takes ownership and follows through • Wants their work to have real-world impact What You’ll Do In this role, you will: • Own: Ongoing client relationships, renewals, and retention for an assigned group of clients • Support: Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges • Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams • Improve: Renewal outcomes, enrollment growth, and client experience by using data, feedback, and proactive communication • Advocate for: Clients and their employees by representing their needs and feedback across Redirect Health teams A strong performer in this role is known for: • Building trusted, long-term relationships with clients and brokers • Approaching challenges with empathy, ownership, and a solutions-oriented mindset • Consistently improving renewal, enrollment, and satisfaction results How Success Is Measured Success in this role is measured by: • Net renewal growth across assigned clients • Increases in employee and dependent enrollment • Client satisfaction among key client and broker stakeholders • Member satisfaction, measured through NPS and issue resolution outcomes What We’re Looking For We’re looking for someone who: • Brings relevant experience in customer service, account management, or client success • Communicates clearly and with empathy • Takes ownership and follows through • Enjoys simplifying complex problems • Works well across teams and roles • Cares deeply about helping people Why Join Redirect Health What “Free Healthcare” Actually Means When we say free, we mean no money out of your paycheck and no cost when you need care: No monthly premiums No cost to add your spouse or children No deductibles (we reimburse them) No out-of-pocket maximums This benefit alone can save families tens of thousands of dollars. What You’ll Earn • Salary range: $50,000–$70,000 per year • Bonus or incentive opportunities: Up to fifteen thousand per year • FREE healthcare for you and your entire family • Dental & Vision insurance • Paid time off & sick time • 401(k) access • A mission-driven team that believes in doing the right thing Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you. Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. No monthly premiums No deductibles No surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission. Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance . We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here. How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members. We do our best work when we: Obsess Over People We are always helpful, friendly, and human. Own It to Completion If we take something on, we see it through. Always Improve & Adapt We learn quickly and adjust without ego. Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest. Succeed as a Team We win together through trust and collaboration. Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people. If these values resonate with you, you’ll feel at home here.