Client Success, APAC

Job description

**About Us**OpenFX is on a mission to **move money as freely as data, unrestricted by time zones, banking hours, or legacy systems.** We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors. **Role Overview** We are hiring for our **APAC Client Success team** - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC. **Key Responsibilities:** Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale - **Client Coverage & Engagement** - Serve as the primary point of contact for a growing portfolio of institutional clients across APAC. - Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential. - Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX. - Deeply understand each client's business to uncover opportunities and strengthen the relationship over time. - **Account Growth & Expansion** - Analyze client data to identify opportunities for volume growth and increased product adoption. - Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform. - Own the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally - **Operational Excellence** - Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks. - Monitor client health metrics across the book, using data to identify risks and act proactively. - Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development. **AI-Powered Scale** - Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions. - Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally. **What we are looking for** - **Must-haves:** - 3+ years of experience in fintech or financial services - 5+ years of total professional experience across account management, sales, consulting, and business operations - Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities. - Advanced fluency with AI tools, applied as a core part of how you work. - Excellent communication and relationship management skills. - Demonstrated ability to manage a book of clients independently, with full ownership of outcomes. - **What helps you stand out** - Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies. - Demonstrated understanding of FX markets and trading operations. - Background in B2B client success or sales with exposure to account management or sales cycles - Business-level Mandarin proficiency. **What We Offer** - Competitive salary and benefits package. - Equity in a rapidly growing company. - Opportunity to work in a fast-paced startup at the forefront of fintech innovation. - Opportunity to make a significant impact on global financial infrastructure - Collaborative work culture with emphasis on personal and professional growth. We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.