Client Success Manager

Job description

# **The Opportunity** Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions. To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs. # **The Role** We’re looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you’ll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You’ll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients. The responsibilities of this individual include the following, but are not limited to: Campaign Management - Own end-to-end execution of campaigns - Lead kickoff calls and creative development - Manage timelines, launch readiness, and campaign delivery Client Communication - Serve as the primary point of contact for brand and agency teams - Ensure alignment on creative direction, campaign expectations, and deliverables - Build strong client relationships and position MDCalc as a trusted partner Cross-Functional Collaboration - Work closely with Sales on renewals, upsells, and performance storytelling - Partner with Product, Engineering, and AdOps to optimize workflows - Maintain internal trackers, timelines, and documentation for accurate program management Team & Process Development - Contribute to SOPs, templates, onboarding materials, and operational improvements - Support training and shadowing for new Client Success team members # **Your Background** - 3+ years of experience in client success, account management, or pharma agency environments - Experience managing digital campaigns, workflows, or content development pipelines - Strong communicator with excellent prioritization and organizational skills - Proven ability to manage multiple projects in a fast-paced environment - Proactive, resourceful, and comfortable taking initiative - Collaborative working style and ability to build strong cross-functional relationships - Genuine interest in healthcare, life sciences, or technology # **Nice to Have’s** - Familiarity with MLR review processes - Experience with HCP marketing, digital media, or life sciences promotional workflows. - Understanding of NPI-level targeting # **What MDCalc offers:** - Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide. - Medical, Dental, & Vision coverage, with option to extend to your dependents - Company-sponsored short-term insurance - Fully-paid 8 week parental leave, after 6 months of employment - Company-sponsored 401k, after 3 months of employment - Unlimited vacation for salaried roles - we trust you to take the time you need - Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City) - Work from home monthly stipend - Hybrid work environment with a great team office in Greenwich Village, NYC - A culture of fun and motivated team members who believe in a greater mission here at MDCalc