Client Success Manager

Job description

**About OpenAP** Founded and owned by the largest television networks in the U.S., OpenAP is a collective of innovators fundamentally changing how advertising is bought and sold across the premium video ecosystem. Together with our partners, we are powering a more sustainable model for ad-supported television by: - Connecting advertisers with the precise audiences they want to reach - Connecting publishers and platforms to enable holistic, cross-screen targeting and measurement - Connecting people with relevant brand messages that enhance the viewing experience OpenAP is based in New York City and Los Angeles, with team members located across the United States. **About the Role** OpenAP is seeking a Client Success Manager to support and grow our agency and brand relationships across an assigned book of business. This role serves as a trusted advisor to clients, helping them successfully activate, manage, and measure audience-based advertising campaigns through OpenAP's platform and solutions. The ideal candidate is client-focused, proactive, highly organized, and committed to team success. They are comfortable managing multiple priorities, collaborating cross-functionally, and communicating effectively with both internal and external stakeholders. This individual will play a critical role in delivering an exceptional client experience while helping drive customer satisfaction, retention, and long-term growth. ## **Responsibilities** ### **Client Relationship Management** - Manage and grow relationships across an assigned portfolio of agency clients. - Serve as the primary point of contact for clients throughout the campaign lifecycle, providing timely, professional, and solutions-oriented support. - Build trusted relationships with client stakeholders while representing OpenAP's products and services. - Monitor account health, proactively identify risks and opportunities, and recommend solutions that support client growth. - Support account retention, renewal, and upsell efforts through strong client engagement and partnership. - Participate in client-facing activities, including in-person meetings and client entertainment for relationship building. ### **Campaign Execution** - Lead pre-campaign planning, campaign activation support, mid-campaign check-ins, and post-campaign reporting and analysis. - Consult clients on audience activation strategies, campaign execution, and measurement best practices. - Leverage campaign performance data and Platform insights to deliver strategic recommendations and optimize client outcomes. - Conduct client-facing OpenAP Platform demonstrations, reporting walkthroughs, and educational sessions to drive Platform adoption and utilization. - Lead both in-person and virtual client presentations, business reviews, campaign recaps, and strategic discussions, translating campaign performance into clear, actionable recommendations. ### **Cross-Functional Partnership** - Partner closely with Agency Development, Publisher and Audience Solutions, Product, Operations, and other cross-functional teams to deliver successful client outcomes. - Coordinate cross-functional alignment on client priorities, ensuring timely communication of updates, recommendations, insights, and next steps. ### **Operational Excellence** - Maintain a high level of organization and follow-through across client requests, deliverables, and deadlines. - Identify opportunities to improve client workflows, internal processes, and operational efficiency. ### **Team & Culture** - Foster a collaborative and growth-oriented team environment through knowledge sharing, continuous learning, and active participation in team discussions and initiatives. **Must Haves** ### **Experience** - 4–7+ years of experience in Client Success, Account Management, or a related customer-facing role. - Experience within advertising, media, ad technology, television, or streaming. - Strong professional presence to confidently engage with senior client stakeholders. - Familiarity with advertising agency workflows and the campaign management lifecycle. ### **Client Management & Communication** - Strong written, verbal, and presentation communication skills. - Willingness and ability to participate in client-facing activities, including in-person meetings and client entertainment. - Demonstrated ownership, accountability, and follow-through in managing projects and client relationships. ### **Organization & Execution** - Strong proficiency in Microsoft Excel and PowerPoint, with experience developing client-facing reports, presentations, and meeting materials. - Strong organizational skills and exceptional attention to detail. - Demonstrated ability to manage multiple priorities and client engagements simultaneously. - Excellent problem-solving, troubleshooting, and critical-thinking skills. - Proactive mindset with a willingness to identify challenges, propose solutions, and drive action. ### **What We Offer** At OpenAP, our most valuable asset is our people. We put great emphasis on taking care of our people and are proud to offer: - Generous time off and a full calendar of company holidays (including your birthday!) - Comprehensive healthcare benefits for you and your family - Retirement savings plan options - 401k match - A one-time home office stipend to set up your ideal WFH environment, no matter where in the country you’re located - A culture focused on personal growth and development - Wellness-based perks, including a Headspace membership for every employee and more The expected base salary for this position is $95,000 - $110,000, plus eligibility for an annual performance bonus, participation in a Long Term Incentive Plan (LTIP) and a full benefits package, including health insurance, flexible time off, a 401(k) plan with match and more. The exact salary will depend on a variety of factors, including qualifications, experience and geographic location.