Client Success Manager

Job description

**Client Success Manager** **Location: Remote | Type: Full-Time | Team: Client Success** PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! **About the Role** As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide. ### What You’ll Do - Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy - Bridge implementation to launch by configuring platforms and training users - Lead regular client meetings and health reviews - Respond to client inquiries with enthusiasm and precision, exceeding SLAs - Capture insights and feedback to support product enhancements - Represent our brand at conferences, campus visits, and webinars - Cultivate client champions for case studies and community engagement - Maintain meticulous records in Salesforce and Vitally - Embrace coaching and continuously deepen your product and industry knowledge - Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption - Proactively identify churn risk, and produce and execute success plans ### Who You Are - 2+ years of experience in customer success or service within B2B SaaS - Tech-savvy and quick to master new platforms - Clear communicator who loves solving problems creatively - Professional, empathetic, and detail-oriented - Adaptable and energized by change - Familiarity with CORE ELMS or CORE CompMS (a plus) - Experience in healthcare, tech, or higher ed (bonus!) - Project management skills and CRM experience (extra points!) - Bachelor’s degree required **Please note, this is a US-based full-time role.** ### Perks & Benefits - Competitive salary + annual bonus - Flexible PTO and hybrid/remote work options - Full medical, dental, and vision coverage - 401K with generous company match + financial planning - Company-paid life and disability insurance - Collaborative and purpose-driven culture