Client Success Manager

Job description

**Who are we?** At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference. **About the Role** Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach — deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility. This role is based in Washington, DC. ### Core Functions of the Role: - Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts - Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes - Build durable relationships with day-to-day users, power users, and executive sponsors across each account - Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans - Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals - Troubleshoot user challenges with creative problem-solving and a client-first mindset - Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy - Grow over time into an account owner with responsibility for renewals and expansion ### About You: - 1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption - Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication - Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits - Strong organizational and time-management skills; able to prioritize across a portfolio of accounts - Proficient with a CRM, Salesforce preferred - Thrives in a fast-paced environment and contributes to the development of new processes