Client Success Manager

Job description

Weezevent is the French leader in online ticketing and the European leader in cashless payments. Through all the companies forming up the Weezevent Group, it provides a comprehensive suite of solutions including ticketing, access control, cashless payments, CRM and crowd management, used across a wide variety of events all over the world. From iconic festivals such as Tomorrowland, Lollapalooza, BBK, and Boomtown to major sporting events like the Mexico GP or the Paris 2024 Olympic and Paralympic Games, Weezevent supports events of all sizes and formats. Founded in 2008, Weezevent received the European Fast 500 Innovation Award in 2014 and was included in the French Tech Next40 ranking in both 2024 and 2025. Today, the group employs over 180 people across France, the UK, Spain, Switzerland, Germany, the Netherlands, Belgium, Portugal and Canada, and deploys its solutions at around 1.000 major events each year. Weezevent is looking for a Client Success Manager, fully proficient in Dutch and English (M/F) based in Antwerp, Belgium. Tasks At Weezevent, you’ll work in collaboration with event organizers to create flawless experiences. You’ll own projects from the first introductory steps to post-event review, ensuring that your clients succeed and their attendees enjoy every moment. Your role: Lead projects end-to-end as the main contact for event organizers. Deploy, configure and manage Weezevent’s suite including (but not limited to) ticketing, access, and cashless systems Plan, coordinate and manage on-site operations , ensuring team leadership to provide reliable and efficient delivery. Take responsibility for a diverse and demanding client portfolio , ensuring high client satisfaction and long-term retention. Be accountable for the financial management of your scope , including post-event reporting and reviews, client follow-up, as well as advising on improvements and negotiating commercial and operational conditions for future events. What’s in it for you: Experience major international events and festivals firsthand. Develop expertise in event technology, operations, and client relations. Take ownership in a fast-paced, entrepreneurial environment. Join a passionate, international team and grow with the company. Requirements We’re looking for a great team member ! You have a positive, open and flexible attitude. You work meticulously with sense of humour and a problem-solving mindset You go for 100% customer satisfaction. You know how to get the best out of your crew on-site. Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays. You have a good ICT knowledge and are eager to learn more. Benefits In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. You will be part of a young, entrepreneurial, dedicated and enthusiastic team.