Client Success Manager (ASC – Revenue Cycle Management)

Job description

About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations. Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform. Job Description The Client Success Manager – ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement. This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization. RESPONSIBILITIES: Act as the primary point of contact for ASC clients • Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success • Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery • Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies • Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends) • Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients • Conduct regular client meetings and Quarterly Business Reviews (QBRs) • Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities • Partner with onshore and offshore teams to ensure service quality and performance outcomes • Act as a client advocate, ensuring expectations are met and exceeded • Identify process improvements and optimization opportunities within ASC RCM workflows • Support business development by providing insights on ASC client needs and market trends • Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements • Travel as required based on client and business needs IDEAL SKILLS WE ARE SEEKING: Strong expertise in ASC / Outpatient Surgery RCM processes • In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows • Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments) • Excellent client relationship and stakeholder management skills • Strong analytical and problem-solving abilities (denials, AR, revenue leakage) • Proven ability to manage multiple clients and projects simultaneously • Excellent communication, presentation, and interpersonal skills • Experience working with offshore delivery teams • Self-driven, detail-oriented, and highly organized REQUIRED QUALIFICATION Bachelor’s degree in a related field or equivalent experience • 5–7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing • Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance • Experience managing client relationships in a healthcare/RCM environment • Experience working with U.S. healthcare providers and payer systems