Client Success Manager at United-Media

Job description

### **About us** United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales). ### **What we offer you** As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with: - The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. - Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. - Travel opportunity: You will be joining our conferences overseas. - Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience - Attractive compensation package. - Gain a lot of new relationships with global industry leaders while growing your personal brand. ### **Responsibilities:** - Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. - Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable. - Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. - Maintain accurate records of client interactions, contracts, and agreements using our CRM. - Providing daily support to sponsors to facilitate their registration through our internal management systems. - Building an internal knowledge base and helping with the onboarding of new clients. - Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement. ### What we expect from you we are looking for candidates who: - Take ownership of everything you do, be proactive and follow through on commitments. - Are well-organised, and detail-focused and display the ability to structure and prioritise their work. - Have acquired a bachelor’s or master’s degree with outstanding results - Have a UK work permit - Fast learning and competent with new systems - Proficiency in CRM software and Google Docs Editors suite. - 3+ years of experience in client management, account management, or customer success roles.