Client Success Manager - Canada (Bilingual – English/French)

Job description

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks. As the Client Success Manager for Canada, you will own and grow Strider’s portfolio of clients across higher education, commercial organizations, and public sector partners. Serving as the primary strategic advisor for Canadian accounts, you will help clients maximize the value of Strider’s platform while building trusted, long-term relationships that drive adoption, retention, and expansion. This role is ideal for someone who enjoys partnering with executive stakeholders, navigating complex client environments, and helping organizations solve mission-critical challenges. You’ll collaborate closely with Sales, Intelligence, Product, and Support teams to deliver exceptional client experiences while expanding Strider’s impact throughout Canada. Key Qualifications Minimum Qualifications - 7+ years of experience in Customer Success, Consulting, Account Management, or another client-facing role with a demonstrated track record of driving customer outcomes and retention. - Fluency in both English and French, with exceptional written and verbal communication skills in both languages. - Experience managing enterprise or strategic customer relationships, preferably within higher education, commercial, or public sector organizations. - Ability to build trusted relationships with executive leaders and diverse stakeholder groups. - Strong organizational and project management skills with the ability to manage multiple client engagements simultaneously. - Demonstrated ability to quickly learn new technologies and translate complex concepts into practical guidance for clients. - Experience working with SaaS platforms or technology-enabled solutions. - Willingness to travel up to 25% throughout Canada and occasionally within North America. Preferred Qualifications - Familiarity with research security, geopolitical risk, due diligence, compliance, or enterprise risk management programs. - Experience supporting customer renewals, account growth, and expansion initiatives. - Previous experience collaborating with sales teams on strategic account planning. - Additional language proficiency in Mandarin, Russian, or Farsi. Description As the Client Success Manager for Canada, you will be responsible for ensuring clients realize long-term value from their investment in Strider. You will serve as the trusted advisor for Strider’s Canadian client portfolio, partnering with organizations across higher education, commercial, and public sector markets to help them achieve their strategic objectives while strengthening long-term relationships with Strider. Client Success - Own the complete customer lifecycle for Strider’s Canadian client portfolio, including onboarding, implementation, user enablement, executive business reviews, renewals, and ongoing success planning. - Serve as the primary strategic advisor for clients across higher education, commercial, and public sector organizations. - Build strong executive relationships and develop success plans aligned with each client’s strategic priorities. - Monitor account health and proactively identify opportunities to improve adoption, engagement, and long-term client outcomes. - Deliver training and best practices that enable clients to maximize the value of Strider’s platform. Strategic Partnership - Help clients apply Strider’s intelligence and platform capabilities to address research security, geopolitical risk, third-party due diligence, supply chain resilience, and other strategic priorities. - Deliver thoughtful recommendations that help clients strengthen their security and decision-making capabilities. - Partner with Product, Intelligence, and Engineering teams to communicate client feedback and influence future product enhancements. - Serve as a trusted voice of the customer, advocating for client needs across the organization. Growth & Expansion - Identify opportunities to expand Strider’s footprint within existing Canadian accounts by aligning additional capabilities to evolving client needs. - Partner closely with Sales on renewals, account planning, and expansion opportunities. - Support executive engagements, client events, and reference opportunities that strengthen strategic relationships. - Contribute to account strategies that improve client retention and long-term growth. Operational Excellence - Maintain accurate account documentation, success plans, and customer health metrics. - Coordinate cross-functionally to resolve client questions and deliver a seamless customer experience. - Handle sensitive client information with professionalism, discretion, and integrity. - Anticipate client needs, respond with urgency, and consistently deliver an exceptional client experience. Why Join Strider? - Help organizations across Canada protect innovation and navigate an increasingly complex geopolitical landscape. - Partner with leading universities, commercial enterprises, and public sector organizations solving mission-critical challenges. - Join a mission-driven company at the forefront of strategic intelligence and AI. - Collaborate with experts across intelligence, technology, and client success in a fast-growing organization. - Enjoy opportunities for professional growth while making a meaningful impact on organizations that shape the future of innovation. Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.