Client Success Manager, Labor & Multi Employer Funds

Job description

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. We are looking for a Customer Success Manager to join our Public Sector Customer Success team. In this role, you will serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. You will partner with customer stakeholders to drive adoption, engagement, and measurable outcomes while navigating the unique complexities of public-sector organizations, including multiple stakeholders, procurement processes, and budget cycles. If you enjoy building trusted partnerships, solving complex challenges, and improving population health, we'd love to meet you. RESPONSIBILITIES - Manage a portfolio of labor funds, unions, and multi-employer health plans. - Serve as the primary point of contact and trusted advisor for customer stakeholders. - Lead business reviews focused on engagement, outcomes, ROI, and long-term value. - Build relationships with fund administrators, consultants, trustees, and labor leadership. - Partner cross-functionally to solve customer challenges and drive successful outcomes. - Identify retention risks, growth opportunities, and strategies to strengthen partnerships. 90 DAY PLAN Within your first 90 days at Virta, we expect you will do the following: - Develop a strong understanding of Virta's products, services, and customer success strategy. - Build relationships with key internal stakeholders and cross-functional teams. - Learn the unique dynamics of labor organizations and multi-employer funds. - Participate in customer meetings, trustee discussions, and business reviews. - Begin independently managing your assigned portfolio. MUST-HAVES - 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role. - Strong relationship-building and communication skills. - Ability to manage multiple priorities while navigating complex customer environments. - Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences. - Demonstrates a proactive use of AI tools to improve individual output and efficiency. VALUES-DRIVEN CULTURE Virta’s company values drive our culture, so you’ll do well if: - You put people first and take care of yourself, your peers, and our patients equally - You have a strong sense of ownership and take initiative while empowering others to do the same - You prioritize positive impact over busy work - You have no ego and understand that everyone has something to bring to the table regardless of experience - You appreciate transparency and promote trust and empowerment through open access of information - You are evidence-based and prioritize data and science over seniority or dogma - You take risks and rapidly iterate Is this role not quite what you're looking for? Join our Talent Community https://jobs.ashbyhq.com/virtahealth/form/talent-community-form and follow us on Linkedin https://www.linkedin.com/company/virta-health to stay connected! Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $99,500-128,500/year. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers. As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided. As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco. Clinical roles: We currently do not hire in the following states: AK, HI, RI Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI. Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby's AI Terms at https://www.ashbyhq.com/resources/terms-ai-features #LI-remote