Client Success Manager - Medicaid

Job description

We are a rapidly growing healthcare services organization that partners with health plans, insurance companies, providers, and healthcare stakeholders to improve outcomes, streamline operations, and deliver exceptional service to members and clients. Our organization has built a strong reputation for responsiveness, operational excellence, and the ability to navigate complex healthcare environments while maintaining a client-first approach. As we continue to expand our partnerships and services, we are seeking a highly motivated Client Success Manager to serve as a trusted advisor and primary relationship manager for key health plan clients. This is an exciting opportunity to join a fast-paced organization where your ability to build relationships, solve problems, and drive client satisfaction will have a direct impact on the company's continued growth and success. The Client Success Manager will be responsible for managing and strengthening relationships with health plan and insurance company clients, many of whom are senior-level executives and decision-makers. Acting as the primary point of contact, this individual will ensure clients receive timely communication, exceptional service, meaningful reporting, and proactive support across all aspects of the partnership. This role requires a unique blend of relationship management, operational oversight, reporting, and problem-solving. The successful candidate will lead regular client meetings, coordinate cross-functional initiatives, manage escalations, track key performance indicators, and identify opportunities to improve both client outcomes and internal processes. We are looking for someone who thrives in a client-facing environment, communicates with confidence and professionalism, and can successfully navigate complex situations while balancing the needs of both clients and internal stakeholders. The ideal candidate will become the trusted, go-to representative for their assigned accounts—someone clients know, respect, and rely upon. Responsibilities Serve as the primary point of contact for assigned health plan and insurance company partners Build and maintain strong relationships with executive-level stakeholders and decision-makers Lead weekly and bi-weekly client meetings to review performance, discuss ongoing initiatives, address concerns, and strengthen partnerships Manage all client communications, ensuring prompt responses, proactive follow-up, and consistent updates Coordinate client requests and collaborate with internal departments to ensure timely execution and resolution Develop, analyze, and present reports tailored to client needs and operational objectives Monitor key performance indicators, conversion metrics, service-level agreements (SLAs), and operational trends Analyze data to identify opportunities for improvement and provide actionable recommendations to clients and internal leadership Manage member-level escalations and complex client issues through resolution while maintaining strong client confidence Partner closely with Intake, Enrollment, Operations, Quality Assurance, Compliance, Reporting, and Leadership teams Identify operational challenges before they become larger issues and proactively implement solutions Support account growth initiatives, contract renewals, and relationship expansion opportunities Ensure all clients feel informed, supported, and confident in the execution of services Maintain accurate documentation of client interactions, requests, action items, and project status updates Attend client meetings, networking events, industry conferences, dinners, and relationship-building functions as needed Travel regularly to New York, typically on a weekly basis, for client meetings and business development activities Qualifications 3+ years of experience in Client Success, Account Management, Relationship Management, Healthcare Operations, Health Plan Management, or a related field Experience working directly with health plans, insurance companies, managed care organizations, or healthcare service providers strongly preferred Experience with Medicaid, Managed Long-Term Care (MLTC), MAP, D-SNP, Medicare Advantage, or related healthcare programs is highly desirable Demonstrated success managing high-level client relationships and executive stakeholders Exceptional communication, presentation, and interpersonal skills Strong executive presence with the ability to confidently interact with senior leaders and decision-makers Highly responsive with a strong sense of urgency and commitment to client service Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously Strong analytical abilities and experience working with reports, metrics, and operational data Advanced proficiency with Microsoft Excel and reporting tools preferred Ability to identify issues, think critically, and drive solutions independently Comfortable working cross-functionally with multiple departments and stakeholders Professional, polished, and relationship-oriented with a customer-first mindset Willingness and ability to travel regularly for client meetings and relationship-building activities Compensation & Benefits Base salary: $70,000 - $90,000, depending on experience Comprehensive medical insurance Dental insurance Health Savings Account (HSA) Flexible Spending Account (FSA) 401(k) retirement plan Paid Time Off (PTO) Career growth opportunities within a rapidly expanding organization Exposure to executive leadership and strategic healthcare partnerships Schedule Full-time Monday through Friday Standard business hours In-office in Lakewood, NJ with regular travel to New York for client meetings and relationship-building activities