Client Success Partner - Enterprise

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : - coordinating the different 360Learning resources (technical, pedagogical,...) - empowering the client with the Enterprise positioning and vision provided by our solution Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio. ### Within one month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team - Participate in your first customer meetings with other CSP’s from the team ### Within three months, you will: - Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning - Start new projects with prospects and clients ### Within six months you will: - Define the learning transformation roadmap with the client and identify the resources needed to achieve them - Define a retro-planning of the initiatives on the solution and vouch for it - Identify and document customer use cases - Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams - Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities) ### Within twelve months, you will: - Reduce churn by identifying customers at risk and implementing a remedial action plan - Identify strong leaders & advocates within the client’s team - Develop and share good business practices with the entire Client Success team ### The Skills Set - 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager - Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees) - Proven knowledge of the SaaS B2B industry is a plus - Proven interest in the digital industry, education, and e-learning in particular - Excellent interpersonal and communication skills - Fluent French, and excellent English proficiency (B2 minimum) ### What We Offer - **Compensation:** Package includes base salary, a variable component and equity 📈 - **Benefits/Perks**: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent - **Balance:** Flexible hours, full remote work possible anywhere in France 🏠 - **Diversity, Equity, and Inclusion**: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - **Corporate Social Responsibility**: Review our CSR Charter: [<360learning.com/blog/corporate-social-responsibility-charter>](http://360learning.com/blog/corporate-social-responsibility-charter) 🌎🌏🌍 - **Culture:** A framework that will help you make an impact - envision our way of working and our Convexity Culture: & find out more about the teams, product and processes 🚀👩🏻‍💻🏆 ### The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a Client Success Partner from our Enterprise team - Case Study with our Director of Customer Success and our Customer Success Entreprise Coach - Clarification Meeting with our Customer Success Operations Manager - Culture Fit Meeting with our Chief Customer Officer - Offer ! ⇾ Get ready using our Knowledge Base: