Client Success Specialist

Job description

Responsibilities Client Support & Relationship Management Serve as a day-to-day point of contact for client, agency and brand queries — building strong relationships through timely, professional responses and escalating issues where needed. Grow assigned developmental accounts and act as the day-to-day contact for agencies and brands to drive new business. Collaborate cross-functionally to ensure a seamless client experience and consistent delivery of business results, identifying gaps or opportunities to improve processes and efficiency along the way. Sales Support & Business Development Work closely with Sales Directors to prepare client-specific sales decks, 1-sheets and other collateral for both individual meetings and broader category outreach. Serve as the central coordination point across two Sales Directors' workloads — triaging incoming requests, sequencing priorities, and balancing competing deadlines to ensure consistent, timely turnaround for all sellers. Use HubSpot, Winmo and all available tools to prospect, identify and pursue new leads, driving new business and building the CRM database. Work with Sales Development to prepare proposals and respond to RFPs with specific ad product recommendations, ensuring deadlines and deliverables are met. Provide industry and competitive updates by staying active and well-read on the trades, regularly sharing relevant articles and topics with the team. Campaign & Project Coordination Oversee and assist in the coordination of campaign delivery, including timelines, asset collection, and internal communication. Work with Media Ops and Sales Dev to inform and prepare post-campaign reports/decks and present to clients. Qualifications and Experience Previous experience in ad sales support or within a media agency Experience supporting the prospecting, selling (including planning or buying) of advertising solutions in the digital media landscape; experience selling YouTube and video a plus. Comfortable working cross-functionally across multiple stakeholders with differing priorities, timelines, and levels of urgency. Excellent attention to detail with strong organizational and prioritization skills, and a demonstrated ability to manage multiple competing deadlines and stakeholder requests across a team simultaneously. Strong verbal and written communication and interpersonal skills to build strong client relationships and communicate across teams. A self-starter and team player with a solution-driven, can-do attitude and the ability to learn and resolve queries quickly. A positive attitude with a keen interest in the kids and family media landscape. Proficient in Microsoft Word, Excel and PowerPoint. What We Offer Working at WildBrain is more than a job — it's the opportunity to join forces with extraordinary, insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. Some of the perks we have are private medical insurance, income protection, gym subsidy, bonus time off, reduced summer hours, and flexible & hybrid working. Our Commitment Diversity, Equity, and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honor the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work. We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we've listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required. About WildBrain At WildBrain, we build and grow beloved family brands through exceptional entertainment experiences. Home to franchises such as Strawberry Shortcake, Teletubbies, Yo Gabba Gabba!, Inspector Gadget and Degrassi, we are a global leader in franchise management—bringing stories to life through content production, audience reach and consumer products. Our award-winning studio has partnered with top global platforms such as Apple TV, Netflix and the BBC, producing acclaimed series such as The Snoopy Show, Strawberry Shortcake: Berry in the Big City, Teletubbies (2015), Yo Gabba GabbaLand! and Finding Her Edge . The WildBrain Network, offering more than 1,000 channels across YouTube, FAST and AVOD, delivers premium-quality content to today’s kids and families wherever they’re watching—connecting advertisers to audiences at scale through brand-safe media solutions. WildBrain CPLG, our global licensing and consumer products arm, represents our own and partner brands across major territories worldwide. Headquartered in Toronto, WildBrain trades on the Toronto Stock Exchange (TSX: WILD). Visit us at . Attention: We have been made aware of individuals and recruitment agencies falsely claiming to represent WildBrain and offering employment opportunities on our behalf. All legitimate opportunities are managed through our internal Talent Acquisition team and verified partners, and are posted on our official careers page and LinkedIn. If you are unsure about the legitimacy of any outreach, please verify by contacting us directly. Join our team within WildBrain today to become part of the story! Location: Los Angeles or New York, USA Our Network is an integrated offering across YouTube, FAST, AVOD and Media Solutions designed to help content owners and advertisers reach families wherever they are watching, in a trusted, kid-safe environment. One Network, Many Screens. Across YouTube, FAST and AVOD, we manage and monetize over 1,000 premium channels for owned and partner brands, supported by deep operational expertise and long-standing platform relationships. With data insights and an innovative mindset informing everything we do, we are at the forefront of delivering entertainment and brands to kids and families wherever they're watching and playing. Our content is enjoyed on leading platforms worldwide including Apple TV+, Netflix, Prime Video, Peacock, BBC, Nickelodeon, Pluto TV, Samsung TV Plus, Roku and many more. About the Role This role sits within the Media Solutions team, WildBrain's Global Ad Sales business, reporting to the Director, Client Success. It is a hybrid position spanning client success and ad sales support: you will be a central coordination point for our Sales Directors while ensuring a seamless, professional experience for clients, agencies and brands. Working across both pre- and post-sale efforts, you will partner closely with all areas of the business — Sales, Sales Development, Research, YouTube— to prepare compelling materials, coordinate campaign delivery, and help secure new commitments. This is an exciting opportunity to build on the success of our business, working as part of a global Media Solutions team in one of the largest independent kids and family media businesses in the world. The role covers three key areas: Client Support & Relationship Management Sales Support & Business Development Campaign & Project Coordination