Client Success Specialist (International Market)

Job description

# Client Success Specialist (International Market) > moomoo · Kuala Lumpur, Malaysia · Full-time · Posted 2026-06-11 **Salary:** unknown currency 52,000–70,000 **Workplace:** on_site ## Description Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive. **Job Description** - Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat. - Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals. - Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions. - Assist customer/client with trading account registration and verification processes. - Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered. - Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary. - Responsible for proper recording, filing and organizing of customer feedback and suggestions. - Contribute to the development of customer service processes, knowleedge bases, and training materials. - Perform with other ad-hoc duties as per assigned from time to time. ## Requirements - Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply. - Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply. - Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. - Computer literacy is preferred. - Language proficiency in English while Chinese/Mandarin is advantageous. - **Bumiputera candidates are encouraged to apply.** - Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. - Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner. - Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively ## Benefits We offer a comprehensive and holistic work experience and package as follows: - **Competitive compensation & benefits.** - **Monthly salary package consists of basic salary +commission + shift allowance (if applicable)** - **Convenient Access to Public Transport** - **FINRA SIE Exam Sponsorship** - **Career Development Opportunities in the Financial Services Industry** - **Company Team Building & Bonding Activities** - **Free-Flow Pantry Snacks & Drinks** - **Dynamic, Multinational Working Environment** Please note that only short-listed candidates will be contacted. Thank you. ## Apply [Apply at moomoo](https://apply.workable.com/moomoo/j/74C90A199A/apply) --- Powered by [Workable](https://www.workable.com)