Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.Job Description Respond to customer/client inquiries and provide support via phone, email, and live chat.Guide new customers through onboarding, ensuring clear understanding of platform features and usage.Assist clients with account opening and verification processes, providing accurate and timely support.Support clients in completing account funding processes through clear guidance and information.Encourage effective use of platform features in alignment with client needs and ongoing campaigns.Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).Provide support on trading platform tools and features, addressing technical or operational issues.Resolve customer concerns promptly and escalate complex cases when necessary.Maintain accurate records of customer interactions, feedback, and follow-ups.Contribute to internal knowledge bases, process improvements, and training materials.Perform ad-hoc duties as assigned. RequirementsDegree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.Computer literacy is preferred.Language proficiency in English and Malay, while Chinese/Mandarin is advantageous.Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectivelyBumiputera candidates are encouraged to apply.BenefitsWe offer a comprehensive and holistic work experience and package as follows:Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable)Convenient Access to Public Transport FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.
Job Description
- Respond to customer/client inquiries and provide support via phone, email, and live chat.
- Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
- Assist clients with account opening and verification processes, providing accurate and timely support.
- Support clients in completing account funding processes through clear guidance and information.
- Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
- Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
- Provide support on trading platform tools and features, addressing technical or operational issues.
- Resolve customer concerns promptly and escalate complex cases when necessary.
- Maintain accurate records of customer interactions, feedback, and follow-ups.
- Contribute to internal knowledge bases, process improvements, and training materials.
- Perform ad-hoc duties as assigned.
Requirements
- Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Language proficiency in English and Malay, while Chinese/Mandarin is advantageous.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
- Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively
- Bumiputera candidates are encouraged to apply.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
- Competitive compensation & benefits.
- Monthly salary package consists of basic salary + commission + shift allowance (if applicable)
- Convenient Access to Public Transport
- FINRA SIE Exam Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.
We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.
Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
