Client Success Specialist (Remote)

Job description

Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows. Tasks This is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction. You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes. Key Responsibilities: Strategic Advocacy: Spot risks early before they become issues and act on them proactively. Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency. Requirements 2+ years in a client-facing role (Account Management, Project Management, or Client Success). Flawless English: You communicate with precision—structured, direct, and clear. Design Literacy: You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must "speak the language." The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right. AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality. Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models. Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows. Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them. Benefits Stability: Long-term, permanent remote contract Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure). Perks: Performance bonuses, work anniversary gifts, and dedicated career growth. Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.