Client Success Specialist – Track & Field

Job description

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology, and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating the essential destination for our sports and we’re looking for people like you to help us! THE ROLE FloSports is seeking a full-time Client Success Specialist to support our Track & Field and Cross Country software partnerships. In this role, you’ll work directly with timing companies, meet directors, and state associations to ensure a smooth, efficient event experience. You’ll assist with seasonal setup, provide responsive technical support, help execute postseason advancement workflows, and collaborate with both internal and external partners to ensure data accuracy and software success. You’ll work closely with the Client Success Lead and Stats Team team to keep things running smoothly across peak seasons. RESPONSIBILITIES - Assist in managing relationships with key partners including timers, meet directors, and associations - Support meet setup and registration workflows using MileSplit and DirectAthletics software - Help execute postseason advancement and results processing for state championships - Monitor and resolve partner support tickets, escalating as needed - Partner with premier meet hosts to facilitate registration, streamline payment and entry processes, and manage results data. - Troubleshoot software issues and provide timely, clear partner communication - Collaborate with the Stats team to ensure data accuracy in MileSplit databases - Contribute to documentation, process tracking, and partner resource updates - Perform other duties and special projects as assigned to support team goals and partner success. QUALIFICATIONS - Excellent communication and partner service skills - Familiarity with Track & Field and/or Cross Country workflows - Strong organizational skills and ability to manage multiple tasks - Tech-savvy and comfortable learning web-based software tools - Detail-oriented, reliable, and consistent in follow-through - Able to work independently while contributing as part of a collaborative team - Adaptable to changing seasonal demands and willing to jump in where needed DESIRED - Bachelor’s degree - 1–2 years experience in operations, support, customer service, or event coordination - Familiarity with MileSplit, DirectAthletics, TFRRS, or meet registration software preferred - Experience working in a seasonal or event-based environment OUR COMMITMENT TO DIVERSITY: At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. OUR BENEFITS: - Recognized three years in a row as a Top Workplace by the Austin-American Statesman - Flexibility at work - you can take control of your profession and personal schedule - All-hands events hosted annually in beautiful Austin, Texas - Annual equity awards for all top performers - Competitive and comprehensive medical, dental and vision plans - Peace of mind through company-paid short-term disability, long-term disability and life insurance - Generous 401(K) company match vested immediately - Progressive parental leave policies - Flexible paid time off - Hack-a-thons and a full calendar of team-building and social events - Company donation to youth teams and leagues that our employees coach - Stocked snack bar, catered lunch and breakfast tacos every week