Client Support Advisor

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Support Advisor Location: Milton Keynes Work Model: Hybrid Due to growth, we’re seeking a bilingual or multilingual Client Support Advisor to join our Client Services Centre based in Milton Keynes. The ideal candidate will be fluent in English, German and/or Dutch. This position is based on a hybrid working model with the requirement of three days in the office and two days working from home. The Role In this role, you’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference. You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution whilst delivering a seamless, professional, and high-quality client experience. Key Responsibilities: Client Support & Communication Handling incoming calls and emails from clients, delivering a professional and friendly service Acting as the first point of contact and resolving queries at the first opportunity where possible Proactively contacting clients to resolve requests and provide updates Problem Solving & Ownership Taking full ownership of client queries, including complaints or concerns, through to resolution Managing challenging conversations with confidence and empathy Ensuring all issues are handled promptly, thoroughly, and in line with company standards Collaboration Working closely with other departments and teams to deliver a seamless service Sharing best practices and supporting a positive, inclusive team culture Identifying opportunities to improve the client experience Administration & Accuracy Processing client requests efficiently and accurately Maintaining up-to-date and detailed records in internal systems Supporting wider administrative activities linked to client management What Success Looks Like You consistently deliver a high-quality, reliable service to our clients Client queries are resolved efficiently, with a focus on first-time resolution You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience You actively contribute to a positive, collaborative team environment What We’re Looking For Experience in a customer service or client-facing role is beneficial but not essential. A genuine passion for helping people and delivering great service. Strong communication skills, with the confidence to speak to a range of clients. A calm and professional approach, especially when handling challenges or concerns. Good organisational skills, with the ability to manage different tasks and priorities. Attention to detail and a willingness to learn new systems and processes. The ability to take initiative and look for solutions Comfortable working both independently and as part of a team. Language requirements: English, German and/or Dutch. Our Benefits: BSI offers an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave excluding Bank Holidays, paid sick leave, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Salary Range: The base salary for this position can range from £28,050 - £33,000 per annum plus incentive bonus; actual compensation is based on various factors, including but not limited to; candidate competencies, level of experience, languages, divisional budget, and internal peer compensation comparisons. #LI-SC1 #HYBRID About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.