Client Support Representative

Job description

**Luxury Presence** is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We’re looking for a **Client Support Representative** to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses. In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. **\*\*\* Must be willing to work 6 am - 6 pm PT \*\*\*** **Location:** Scottsdale, Arizona This is a full-time in-office position during training. (4 weeks) & Hybrid after that (3 days in office, 2 days at home) ## **Essential functions of the role include:** - Live chatting with clients to assist them in real time - Answering incoming calls to resolve client questions and returning callback requests - Emailing clients and providing them with frequent updates - Uncovering upsell opportunities through active listening and needs-based discovery - Coordinating with internal teams to resolve customer requests effectively - Actively managing case workload to ensure prompt follow-up and continuous customer engagement - Triaging and reporting technical issues to the product team - Supporting and assisting your teammates ## **You’re gifted at:** - Skilled at learning and using customer management platforms like Salesforce - Identifying opportunities for website design enhancements - Maintaining composure and clarity when handling high-pressure situations - Exceptional active listening—picking up on what customers say, what they imply, and what they truly need - Teaching customers how to maximize platform value and achieve success independently - Communicating complicated technology to clients with expertise ranging from novice to advanced - Being a team player ## **You have:** - 2-5+ years of experience working in customer service; website or real estate experience a plus - A deep sense of empathy for customers - The ability to be an out-of-the-box thinker and be resourceful - The drive to solve client problems with a high degree of quality and efficiency - A can-do attitude and brings positive energy to every task and interaction ## **You command:** - Teaching and helping customers - Curiosity: you love to dig into problems and find solutions - Start-up hustle & teamwork - Project management