Client Support & Scheduling Specialist

Client Support & Scheduling SpecialistAppointment Setting, Client Support & Lead Coordination | Remote | U.S. HoursPosition Type: Full-Time, Remote Location: Latin America Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.This is not a passive administrative role.You’ll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments.You’ll own:Inbound and outbound callsLead follow-upLead qualificationAppointment settingCalendar coordinationCRM and pipeline managementClient communicationAdministrative supportIf you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.What You’ll OwnPhone & Lead ManagementHandle inbound and outbound calls professionally and confidentlyRespond quickly to new leads and client inquiriesConduct consistent follow-up with prospectsQualify leads according to company criteriaUnderstand prospect needs and guide conversations appropriatelyMove qualified prospects toward booked appointmentsMaintain professional communication throughout the client journeyEnsure promising leads never go cold because of missed follow-upAppointment Setting & Calendar CoordinationOwn the scheduling process from initial interest through confirmed appointment.You’ll:Schedule appointments between prospects and internal teamsCoordinate availability across calendarsAvoid double bookings and scheduling conflictsSend appointment confirmations and remindersHandle cancellations and reschedulingFollow up to improve appointment attendanceKeep schedules organized and currentEnsure qualified opportunities move efficiently through the pipelineCRM & Pipeline ManagementMaintain accurate and organized lead records inside the CRM.Document:CallsProspect conversationsQualification notesAppointment detailsFollow-up requirementsLead status changesYou’ll also:Keep pipeline stages accurate and up to dateTrack leads requiring additional follow-upMaintain strong CRM hygieneEnsure internal teams have clear context before appointmentsKeep documentation structured and reliableClient Communication & Follow-UpCommunicate professionally through phone and emailAnswer routine questions and guide prospects through next stepsMaintain responsive communication with active leadsRe-engage prospects when appropriateHandle scheduling-related questions and changesCreate a positive first impression of the businessAdministrative & Operational SupportSupport day-to-day administrative coordinationManage email follow-ups and operational communicationMaintain organized digital recordsUpdate internal trackers and systemsCoordinate with internal team members regarding appointments and leadsAssist leadership with operational requests as neededIdentify scheduling or workflow issues before they create problemsRequired Experience & SkillsBased in Latin AmericaFluent, professional English with a clear or neutral accentStrong and confident phone communication skillsExperience in one or more of the following:Appointment settingCustomer serviceSchedulingClient supportAdministrative coordinationExperience using CRM systemsStrong organizational and multitasking abilityExcellent follow-up disciplineStrong written communication skillsComfortable managing multiple leads and appointments simultaneouslyComfortable working during U.S. business hoursAbility to work independently with minimal supervisionReliable remote work setup and internet connectionNice to HaveExperience within:HVACRoofingLandscapingContractor servicesHome servicesFamiliarity with tools such as:Google CalendarCalendlyHubSpotExperience supporting U.S.-based businesses or clients is also highly preferred.What Makes You a Strong FitYou:Are confident and natural on the phoneBuild rapport quickly with prospective clientsRespond to new inquiries with urgencyFollow up consistently without needing remindersAre highly organized and detail-orientedEnjoy helping people and guiding conversationsStay calm when managing multiple prioritiesUnderstand that speed-to-lead mattersKeep CRM records accurate and organizedProactively solve scheduling and operational problemsTake ownership of leads from initial contact through appointment bookingWhat a Typical Day Looks LikeYour day may include:Responding to new inbound leadsAnswering prospective client callsCalling back leads who submitted inquiriesQualifying prospects based on company criteriaScheduling qualified appointmentsSending confirmations and remindersFollowing up with unresponsive prospectsManaging cancellations and reschedulesUpdating CRM records and pipeline stagesCoordinating calendars with internal teamsSending email follow-upsSupporting administrative and operational workflowsIn short: you keep the pipeline moving by ensuring leads are contacted quickly, followed up consistently, and converted into properly scheduled appointments.Key Metrics for SuccessNumber of qualified appointments bookedLead response timeLead-to-appointment conversion rateAppointment show rateFollow-up completion rateCRM accuracy and documentation qualityPipeline movement and scheduling efficiencyClient communication quality and responsivenessWhy This Role Stands OutHigh-impact, client-facing positionDirect ownership of lead and appointment coordinationWork directly with U.S.-based businesses and teamsClear and measurable performance expectationsDirect impact on pipeline and revenueFully remote environmentOpportunity to gain experience in U.S. home services and service-based businessesCareer growth into:Senior Appointment SetterClient SuccessSales DevelopmentOperations CoordinationAccount ManagementInterview ProcessApplication ReviewInitial ScreeningRole-Specific InterviewFinal InterviewOffer & OnboardingApply NowIf you:Are based in Latin AmericaSpeak fluent, professional EnglishAre confident communicating on the phoneHave experience with appointment setting, customer service, or schedulingFollow up consistently and respond to leads quicklyCan keep calendars, CRM records, and pipelines organizedThrive in fast-moving, client-facing environmentsWe’d love to hear from you.Important: Spark Hire Video InterviewAs part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.This is your opportunity to introduce yourself and demonstrate your spoken English, phone communication style, client service experience, appointment-setting ability, and overall professionalism.We recommend sharing specific examples of your experience handling inbound or outbound calls, qualifying leads, booking appointments, managing follow-ups, using CRM systems, and supporting U.S.-based clients or service businesses. If possible, include measurable results such as the number of calls handled, appointments booked, conversion rates, or show rates.Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.#ClientSupport #AppointmentSetter #SchedulingSpecialist #CustomerService #LeadGeneration #ClientServices #CRM #HubSpot #HomeServices #LATAMJobs #RemoteJobs #RemoteWork #CustomerSupport #SalesSupport

Client Support & Scheduling Specialist

Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours

Position Type: Full-Time, Remote
Location: Latin America
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.

This is not a passive administrative role.

You’ll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments.

You’ll own:

• Inbound and outbound calls
• Lead follow-up
• Lead qualification
• Appointment setting
• Calendar coordination
• CRM and pipeline management
• Client communication
• Administrative support

If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.

What You’ll Own

Phone & Lead Management

• Handle inbound and outbound calls professionally and confidently
• Respond quickly to new leads and client inquiries
• Conduct consistent follow-up with prospects
• Qualify leads according to company criteria
• Understand prospect needs and guide conversations appropriately
• Move qualified prospects toward booked appointments
• Maintain professional communication throughout the client journey
• Ensure promising leads never go cold because of missed follow-up

Appointment Setting & Calendar Coordination

Own the scheduling process from initial interest through confirmed appointment.

You’ll:

• Schedule appointments between prospects and internal teams
• Coordinate availability across calendars
• Avoid double bookings and scheduling conflicts
• Send appointment confirmations and reminders
• Handle cancellations and rescheduling
• Follow up to improve appointment attendance
• Keep schedules organized and current
• Ensure qualified opportunities move efficiently through the pipeline

CRM & Pipeline Management

Maintain accurate and organized lead records inside the CRM.

Document:

• Calls
• Prospect conversations
• Qualification notes
• Appointment details
• Follow-up requirements
• Lead status changes

You’ll also:

• Keep pipeline stages accurate and up to date
• Track leads requiring additional follow-up
• Maintain strong CRM hygiene
• Ensure internal teams have clear context before appointments
• Keep documentation structured and reliable

Client Communication & Follow-Up

• Communicate professionally through phone and email
• Answer routine questions and guide prospects through next steps
• Maintain responsive communication with active leads
• Re-engage prospects when appropriate
• Handle scheduling-related questions and changes
• Create a positive first impression of the business

Administrative & Operational Support

• Support day-to-day administrative coordination
• Manage email follow-ups and operational communication
• Maintain organized digital records
• Update internal trackers and systems
• Coordinate with internal team members regarding appointments and leads
• Assist leadership with operational requests as needed
• Identify scheduling or workflow issues before they create problems

Required Experience & Skills

• Based in Latin America
• Fluent, professional English with a clear or neutral accent
• Strong and confident phone communication skills
• Experience in one or more of the following:
• Appointment setting
• Customer service
• Scheduling
• Client support
• Administrative coordination
• Experience using CRM systems
• Strong organizational and multitasking ability
• Excellent follow-up discipline
• Strong written communication skills
• Comfortable managing multiple leads and appointments simultaneously
• Comfortable working during U.S. business hours
• Ability to work independently with minimal supervision
• Reliable remote work setup and internet connection

Nice to Have

Experience within:

• HVAC
• Roofing
• Landscaping
• Contractor services
• Home services

Familiarity with tools such as:

• Google Calendar
• Calendly
• HubSpot

Experience supporting U.S.-based businesses or clients is also highly preferred.

What Makes You a Strong Fit

You:

• Are confident and natural on the phone
• Build rapport quickly with prospective clients
• Respond to new inquiries with urgency
• Follow up consistently without needing reminders
• Are highly organized and detail-oriented
• Enjoy helping people and guiding conversations
• Stay calm when managing multiple priorities
• Understand that speed-to-lead matters
• Keep CRM records accurate and organized
• Proactively solve scheduling and operational problems
• Take ownership of leads from initial contact through appointment booking

What a Typical Day Looks Like

Your day may include:

• Responding to new inbound leads
• Answering prospective client calls
• Calling back leads who submitted inquiries
• Qualifying prospects based on company criteria
• Scheduling qualified appointments
• Sending confirmations and reminders
• Following up with unresponsive prospects
• Managing cancellations and reschedules
• Updating CRM records and pipeline stages
• Coordinating calendars with internal teams
• Sending email follow-ups
• Supporting administrative and operational workflows

In short: you keep the pipeline moving by ensuring leads are contacted quickly, followed up consistently, and converted into properly scheduled appointments.

Key Metrics for Success

• Number of qualified appointments booked
• Lead response time
• Lead-to-appointment conversion rate
• Appointment show rate
• Follow-up completion rate
• CRM accuracy and documentation quality
• Pipeline movement and scheduling efficiency
• Client communication quality and responsiveness

Why This Role Stands Out

• High-impact, client-facing position
• Direct ownership of lead and appointment coordination
• Work directly with U.S.-based businesses and teams
• Clear and measurable performance expectations
• Direct impact on pipeline and revenue
• Fully remote environment
• Opportunity to gain experience in U.S. home services and service-based businesses
• Career growth into:
• Senior Appointment Setter
• Client Success
• Sales Development
• Operations Coordination
• Account Management

Interview Process

1. Application Review
2. Initial Screening
3. Role-Specific Interview
4. Final Interview
5. Offer & Onboarding

Apply Now

If you:

• Are based in Latin America
• Speak fluent, professional English
• Are confident communicating on the phone
• Have experience with appointment setting, customer service, or scheduling
• Follow up consistently and respond to leads quickly
• Can keep calendars, CRM records, and pipelines organized
• Thrive in fast-moving, client-facing environments

We’d love to hear from you.

Important: Spark Hire Video Interview

As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.

This is your opportunity to introduce yourself and demonstrate your spoken English, phone communication style, client service experience, appointment-setting ability, and overall professionalism.

We recommend sharing specific examples of your experience handling inbound or outbound calls, qualifying leads, booking appointments, managing follow-ups, using CRM systems, and supporting U.S.-based clients or service businesses. If possible, include measurable results such as the number of calls handled, appointments booked, conversion rates, or show rates.

Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.

#ClientSupport #AppointmentSetter #SchedulingSpecialist #CustomerService #LeadGeneration #ClientServices #CRM #HubSpot #HomeServices #LATAMJobs #RemoteJobs #RemoteWork #CustomerSupport #SalesSupport

Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"

Pavago - Connecting You to Global Remote Opportunities 🌍

At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.

🌟 Why Consider Opportunities Through Pavago?

Competitive Pay: Command the salary you deserve, regardless of where you reside.

Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.

Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.

Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.

Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀

Explore global opportunities with us today!"