Client Support Specialist

Job description

Company Description Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster. We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials. We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously. But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster. Job Description We are looking for a talented customer advocate to resolve client issues and questions, and help create exceptional customer experience in the process to join our first line Client Support team. The Client Support team is comprised of diverse and talented professionals working out of multiple countries and is in the Customer Support department within Veremark alongside the Candidate Support and Client Services teams. Teamwork and cross-functional collaboration is imperative to this function. As a member of this team, you will: Support clients who have ordered background checks including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licensce validation, with general questions, technical issues and escalations. Coordinate with internal teams to resolve client queries regarding specific checks to provide status updates and any action needed. Ensure compliance with regulations and company policies, including adhering to data privacy regulations and ensure the secure handling of personal data during the vetting process. Handle these client queries across multiple channels: phone, email and live chat. Be the voice of the client by highlighting any common pain points experienced across the product to your team leader. Promote continuous improvement by identifying areas of waste within our current processes to bring about efficiencies where possible. Qualifications We are ideally looking for: 2+ years experience in a customer support environment, preferably B2B. Excellent written and verbal communication skills, including active listening ability. A quick thinker and fast learner with strong problem solving ability. A true team player who is comfortable with remote/sometimes hybrid and shift working. Ability to work well under pressure and can multitask while paying close attention to detail. Experience working in an omnichannel environment using common CRM systems. Proficiency with data, reports, spreadsheets and general business tools and applications. Additional Information We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create. We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.