Client Support Specialist

Job description

Yellowstone Local, an industry leader in recruitment, marketing, and SaaS solutions for the skilled trades. If you're a proactive problem solver with a knack for communication and a passion for helping clients succeed, this is your chance to join a mission-driven team that’s changing the game in skilled trades recruitment. What’s in it for You? Competitive Pay : Based on experience and performance Work Schedule : Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST Remote Opportunity : 100% work-from-home position Paid Time Off & Holidays : Generous PTO policy and paid holidays Career Development : Clear, performance-based pathways to grow your career Team Culture : Be part of a fast-moving, collaborative, and supportive environment with purpose-driven people Why You’ll Love It Here You'll support fast-growing companies in the skilled trades and make a real impact on their success You'll be part of a tight-knit, remote team that actually lives its core values You’ll receive hands-on training and mentorship, with opportunities to lead and take ownership You’ll contribute to an innovative service model that blends marketing, recruiting, and technology for long-term client success Your New Role As a Client Support Specialist at Yellowstone Local , you’ll serve as the go-to person for client communication and support. From managing client interactions in HubSpot CRM to managing our clients’ job ads, you’ll be a trusted partner to each account you support. This is a remote position open to candidates based in the Philippines. Your daily responsibilities include: Managing inbound client communication via email with empathy and urgency Collaborate with the Hiring Team in managing the job ads based on the clients’ needs and preferences Prioritizing support activities to meet client needs and internal deadlines Using HubSpot CRM to track all interactions, updates, and client histories Manually source candidates through our database Manually parse candidate information when automated syncing fails Following and refining internal processes to streamline support delivery Curating social media posts for our page and for our client’s job ads Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 3+ years of account management or client support experience, preferably in a SaaS environment Proficiency in HubSpot CRM or a comparable platform Strong time management and prioritization skills Excellent written and verbal communication skills Empathy-driven, client-first mindset Proactive and consultative problem-solving ability Familiarity with marketing and recruiting concepts is a plus Comfortable working independently in a remote environment Proven track record of identifying growth opportunities and resolving client challenges Must thrive in a fast-paced, evolving environment and enjoy working as part of a team Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.