CLIENT SUPPORT SPECIALIST (B2B) Argentina

Job description

CLIENT SUPPORT SPECIALIST (B2B) Full-time (40 hrs/week) | Remote | Argentina Join The Global Talent Co.'s Talent Network: https://www.globaltalent.co/network THE ROLE Join a fast-growing North American company transforming the way organizations provide ready-to-heat meal solutions across corporate offices, healthcare facilities, schools, and residential communities. We're looking for a Client Support Specialist who enjoys solving complex problems, supporting business clients, and taking ownership of customer issues from start to finish. This is much more than a traditional support role. You'll become a trusted partner for business clients, ensuring operational issues are resolved efficiently while delivering an outstanding customer experience. Success in this position requires excellent written communication, strong attention to detail, and confidence working with CRM and ticket management platforms in a fast-paced environment. If you enjoy helping customers, collaborating across teams, and making a real operational impact, we'd love to hear from you. POSITION Client Support Specialist (Full-Time) We're looking for a proactive and detail-oriented professional to support business clients through customer communication, ticket management, order support, account maintenance, and operational issue resolution. The ideal candidate is highly organized, enjoys problem-solving, and takes ownership of customer cases until they're fully resolved. RESPONSIBILITIES CUSTOMER SUPPORT & TICKET MANAGEMENT - Manage high-volume customer inquiries across email, live chat, and ticket management platforms. - Resolve customer requests while consistently meeting SLA and quality expectations. - Accurately document customer interactions and maintain detailed ticket records. - Prioritize customer requests based on urgency and business impact. - Own customer cases from initial contact through final resolution while keeping clients informed throughout the process. ORDER SUPPORT & ACCOUNT MANAGEMENT - Process order updates, modifications, replacements, credits, refunds, and account changes. - Investigate delivery issues, missing items, incorrect orders, and operational exceptions. - Maintain accurate customer account information and delivery preferences. - Support onboarding activities and account setup for new business clients. - Ensure operational accuracy across all customer requests. CLIENT COMMUNICATION - Deliver professional, empathetic, and solution-oriented support through email and chat. - Respond to inquiries related to orders, billing, deliveries, subscriptions, products, and account management. - Utilize SOPs, internal documentation, and knowledge base resources to provide consistent support. - Maintain exceptional written communication while managing multiple customer conversations. CROSS-FUNCTIONAL COLLABORATION - Partner closely with Operations, Logistics, Fulfillment, Customer Experience, and other internal teams. - Escalate complex customer issues with complete documentation and clear business context. - Follow up on escalated cases until successful resolution. - Communicate operational risks proactively. PROCESS IMPROVEMENT - Identify recurring customer issues and operational trends. - Recommend improvements to workflows, documentation, and customer experience. - Support process optimization initiatives. - Help maintain internal documentation and knowledge base articles. REQUIREMENTS REQUIRED - 3+ years of experience in Client Support, Customer Support, Customer Success, Customer Experience, Account Support, or similar customer-facing roles. - Experience supporting high-volume customer interactions via email, live chat, and ticket management platforms. - Experience using CRM platforms (such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar). - Experience using ticket management/customer support platforms (such as Zendesk, Intercom, Freshdesk, Gorgias, ServiceNow, Jira Service Management, or similar). - Strong written and verbal English communication skills. - Excellent written communication and customer-facing professionalism. - Outstanding attention to detail. - Strong organizational and multitasking skills. - Ability to work independently in a remote environment. - Strong problem-solving skills and customer ownership mindset. HIGHLY PREFERRED (PLUS) - Experience supporting B2B or Enterprise clients. - Experience within Hospitality, Healthcare, Education, Food, Logistics, Fulfillment, Subscription, or E-commerce industries. - Experience with Order Management or Account Management. - Experience collaborating with Operations, Logistics, Product, or Supply Chain teams. - Experience supporting customer onboarding or managing complex customer accounts. ABOUT US You'll be joining a fast-growing North American company that provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Customer Experience is central to the business. Every interaction directly impacts operational success and customer satisfaction, making this role an important part of the company's continued growth. If you're passionate about delivering exceptional customer experiences, solving operational challenges, and working with business clients in a collaborative remote environment, we'd love to hear from you.