Client Training and Adoption Specialist

Job description

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Training Specialist will play a crucial role in ensuring that our restaurant clients maximize the benefits of our technology solutions by providing comprehensive training on essential functions, Back of House POS functionality, and effective use of our software suite. This role requires excellent communication and interpersonal skills, as well as the ability to simplify complex concepts to make them accessible and easy to understand for our clients. ESSENTIAL FUNCTIONS Develop and Deliver Training Sessions: Design and conduct engaging training sessions for restaurant operators, covering essential POS functionality and configurations, reporting, and the utilization of SpotOn's software suite. Utilize a variety of instructional techniques and multimedia resources to create dynamic and interactive learning experiences. Build Training Resources: Create comprehensive training materials, including user guides, tutorials, video demonstrations, and interactive modules, to support ongoing learning and development. Ensure that training resources are accessible and user-friendly, catering to different learning styles and skill levels. Provide Remote Training: Conduct remote training sessions via Zoom. Effectively leverage technology to deliver engaging and interactive training experiences, fostering active participation and knowledge retention. Facilitate Q&A Sessions: Host interactive Q&A sessions during training sessions to address client questions and concerns in real-time. Demonstrate excellent communication and problem-solving skills to provide clear and concise explanations and solutions, ensuring that participants feel supported and empowered. Encourage Active Participation: Foster a collaborative learning environment by encouraging active participation and discussion among training participants. Facilitate group activities, case studies, and role-playing exercises to reinforce learning objectives and promote peer-to-peer knowledge sharing. Take Detailed Notes: Maintain thorough and accurate documentation of training sessions, including participant feedback, questions, and discussion points. Compile detailed training reports and summaries to track progress, identify areas for improvement, and inform future training initiatives. Continuously Improve Training Materials: Regularly review and update training materials and resources to reflect software updates, industry trends, and best practices. Solicit feedback from clients and internal stakeholders to identify areas for enhancement and refinement, ensuring that training content remains relevant and impactful. MINIMUM QUALIFICATIONS - Strong understanding of restaurant management systems and software solutions, with the ability to effectively train others on their use. - Excellent communication and presentation skills, with the ability to convey complex information in a clear and understandable manner. - Proficiency in virtual training platforms such as Zoom, Microsoft Teams, or WebEx. - Exceptional interpersonal skills, with the ability to establish rapport with clients and adapt training approaches to meet individual learning styles. - Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. - Demonstrated problem-solving abilities, with a proactive and solution-oriented approach to addressing client questions and concerns. - Excellent note-taking skills, with the ability to maintain thorough and accurate documentation of training sessions and participant feedback - Proven ability to convey complex step-by-step instructions in layman's terms - Ability to maintain professionalism amidst a vast range of client personalities. - 2+ years experience in restaurant operations, management, or similar hospitality role - 1+ year of experience implementing and / or supporting SpotOn POS - 1+ year of proven experience in delivering engaging and interactive training sessions, both in-person and remotely EDUCATION REQUIREMENTS - Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. - HS Diploma or equivalent required PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS - Must be able to remain in a stationary position a minimum of 50% of the work day The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. - Occasionally lifts and carries equipment in the office weighing up to 20 pounds Compensation: - Our base pay range is $23.00-31.00 per hour for this role - Offers will be reflective of the candidate’s location and experience. Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: - Medical, Dental and Vision Insurance - 401k with company match - Paid vacation, 10 company holidays, sick time, and volunteer time off - Employee Resource Groups to build community and inclusion at work - Monthly cell phone and internet stipend - Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.