Clinic and Campus Administrator - Melbourne

Job description

Permanent, Full-Time The Clinic and Campus Administrator is a highly visible, front-facing role and serves as the first point of contact for students, staff and clinic clients. This position supports a broad range of campus and clinic operations, with focus areas that may evolve in response to business priorities and the needs of the student experience. Working closely with the Clinic & Campus Manager and wider team, the role helps maintain an organised, welcoming and efficient environment across both the Wellness Clinic and campus facilities. Key responsibilities will include but are not limited to: Serve as the primary point of contact for student enquiries, delivering timely and responsive support via phone, email, ticketing systems and in-person interactions, while maintaining accurate records and follow‑up. Provide front‑of‑house support across clinic and campus reception, managing enquiries, bookings, payments, visitor coordination and general administrative tasks. Oversee daily operations of the Wellness Clinic, including rostering, dispensary stock management, banking processes and client communications. Support and guide students in clinic workflows, systems navigation and professional customer service practices. Assist with broader campus operations and events such as open days, graduations, classroom setup and the upkeep of shared spaces. Bachelor/Diploma level competency in any relevant discipline an advantage Skills and Experience Strong interpersonal and communication skills with a student- and client-centred approach, including the ability to manage conflict effectively. Proven ability to manage multiple priorities across student support, clinic operations, and campus administration in a fast-paced environment. Solutions-focused mindset with strong problem-solving skills and the ability to adapt to changing campus needs. Strong written communication skills, with experience supporting social media, digital communications or basic content creation desirable. High level of accuracy and attention to detail across administration, record-keeping, financial processes, and systems. Experience in healthcare, education, or clinic environments, with familiarity in booking/clinic systems and relevant qualifications (desirable) This is a full-time position based onsite at our Melbourne campus. Why Join Us? We value our people and prioritise their professional growth, health and wellbeing. Some of the benefits available to our employees include: Employee Assistance Program, available 24/7 Unlimited and free Endeavour Wellness Clinic consults Discounted dispensary items Regular staff events, including morning teas, mid-year socials and end-of-year celebrations For the full list of employee benefits and to learn more about working with us, please visit our website: Work At Endeavour Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. At Endeavour College of Natural Health , people come first. As Australia’s largest natural medicine education provider, we are guided by a shared purpose and dedication to natural health. Our Sydney campus combines contemporary teaching facilities with a Student Wellness Clinic, where students gain hands-on experience delivering real treatments to real clients under expert supervision. Our core values, mission, and sense of community are at the centre of everything that we do.