Clinic & Campus Manager - Sydney

Job description

Permanent, Full-Time Reporting to the Director of Operations, the Clinic and Campus Manager is accountable for the overall performance, operations and experience of the clinic and campus. The role ensures a safe, seamless and high-quality student experience while supporting a vibrant, inclusive and well-connected campus environment. Key responsibilities will include (but are not limited to): Leading day-to-day clinic and campus operations, ensuring effective service delivery, resourcing, facilities management and a positive student and staff experience. Leading and developing the Clinic and Campus Administration team, including recruitment, onboarding, performance management and professional development. Coordinating and delivering student engagement initiatives, including open days, student-led events, graduations and campus activities, while building relationships with students, alumni and community partners. Overseeing clinic performance, including bookings, utilisation, revenue, stock and client engagement, and identifying opportunities to improve outcomes. Managing campus budgets, expenditure and resources, working with internal and external stakeholders to achieve effective financial and operational outcomes. Championing campus WHS, including risk management, emergency preparedness, compliance and continuous improvement across the clinic and campus. The successful candidate will have: A degree qualification and a minimum of 5 years’ management experience in a similar operational, service, education, health or related environment. Strong operational, organisational and planning skills, with the ability to manage competing priorities and deliver effective outcomes within a complex service environment. Proven team leadership, communication and stakeholder management skills, with demonstrated experience working collaboratively across multiple teams and stakeholders. Demonstrated experience in WHS, risk management, compliance, incident management and continuous quality improvement. Strong capability in complex case management, including assessing issues, coordinating appropriate responses and escalating matters where required. Demonstrated commercial acumen, sound judgement and problem-solving skills, including experience managing budgets, performance and operational targets, with a strong customer and student focus. Advantageous to have: Experience working within a regulated environment with a strong focus on student/client safety, compliance and operational risk. Educational or clinical experience, particularly in environments involving student or client-facing service delivery. Experience, background or knowledge within the natural health industry, including an understanding of natural health-related disciplines. Experience or knowledge of higher education environments, particularly within a clinic-based or student-facing setting. Strong campus and facilities management experience, including responsibility for operational readiness, safety, facilities and service delivery. Why Join Endeavour? We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of working at Endeavour include: FREE UNLIMITED clinic consults in all of our disciplines Opportunities to participate in professional development courses and activities 15% off all clinic dispensary and retail products Employee Assistance Program Healthy snacks Beautiful campuses and office located conveniently near public transport Regular staff social events Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Endeavour College of Natural Health is Australia’s leading higher education provider in natural health, delivering nationally recognised degrees, and diplomas, in areas such as Naturopathy, Clinical Nutrition and Acupuncture. With campuses across Australia and a strong online learning platform, Endeavour is committed to advancing the quality and credibility of natural health education through evidence-based practice, hands-on clinical training, and a focus on student success and community wellbeing.