Clinic/Practice Assistant, Gastroenterology

Job description

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Are you an organized, customer-service focused professional who enjoys helping patients feel supported and cared for from the very first phone call? Brigham and Women’s Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. In this role, you’ll be part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence. Schedule and Location This is a full-time, 40-hour, on-site position located at Brigham and Women’s Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184. The anticipated schedule is Monday through Friday, either 8:15 a.m.–4:45 p.m. or 8:30 a.m.–5:00 p.m. Why This Role Stands Out Our Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in-office call center team, working alongside three other team members, with cross-training opportunities to support front desk operations as well. What You’ll Do • Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments. • Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits. • Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation. • Process patient billing forms and accept co-payments when required by department workflow. • Request patient medical records, laboratory results, and other information needed by the care team. • Assist with messages related to prior authorizations, provider questions, prescription refills, and test results. • Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed. • Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed. • Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level. Qualifications What We’re Looking For High school diploma or equivalent required. Two to three years of office experience required. Certified Medical Administrative Assistant (CMAA) preferred. Strong customer service skills and a professional, helpful communication style. Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting. Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems. A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team. Additional Job Details (if applicable) Why Join Us? Brigham and Women’s Harbor Medical Associates, a member of Mass General Brigham Medical Group, is a multispecialty primary care practice with offices across the South Shore. Our providers and support staff are committed to prompt, expert, and compassionate care for patients whose needs range from general health maintenance to more complex medical concerns. At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life. Offerings include: Medical, dental, and vision insurance A robust retirement savings program Generous paid time off Tuition assistance and professional development support And other perks! If you enjoy being part of a supportive team, keeping details organized, and helping patients receive timely, professional service, we encourage you to apply and bring your skills to our Gastroenterology practice in Braintree. Remote Type Onsite Work Location 1681 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.