Clinic/Practice Assistant, Sports Medicine

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Are you highly organized, service-minded, and energized by helping patients have a smooth and positive experience? Join our Sports Medicine team as a Clinic/Practice Assistant, where you’ll play an important role in supporting daily practice operations, coordinating patient visits, and helping care teams deliver efficient, high-quality service. About the Role In this per diem role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. You will perform a combination of administrative and clerical responsibilities that help keep the practice running smoothly, including patient scheduling, check-in and check-out processes, phone coverage, documentation, and other front-office activities. This position is ideal for someone who enjoys working in a fast-paced healthcare environment, communicating with patients and team members, and keeping details organized. What You’ll Do • Schedule patient appointments and maintain accurate appointment records. • Greet and assist patients throughout their visit experience. • Answer phones, respond to routine inquiries, take messages, and help coordinate appointments. • Support check-in, check-out, and patient flow processes. • File, scan, print, and organize patient-related materials and appointment schedules. • Process billing forms and scan documents into the patient medical record. • Request patient medical records and laboratory test results as needed. • Open, distribute, and manage incoming mail or faxes. • Prepare forms, records, schedules, memos, and other documents as directed. • Support prior authorizations, referrals, registration verification, and related administrative tasks. • Monitor waiting room activity and help respond to patient information needs. • Accept co-payments when required. Hours: Monday - Friday 8:30 am to 5:00 pm Qualifications What We’re Looking For High school diploma or equivalent required. 0–1 year of healthcare office experience required. Basic proficiency with Microsoft Office applications. Understanding of office operations and procedures, including filing, copying, scanning, printing, and faxing. Ability to manage phone calls, answer routine questions, and resolve routine issues appropriately. Strong written and verbal communication skills. Ability to read and understand work-related documents and communicate clearly through email, memos, letters, and phone messages. Strong organization, time management, and multitasking skills. Ability to follow established protocols and work effectively within practice systems. Additional Job Details (if applicable) Why Join Us? This is a great opportunity to be part of a collaborative Sports Medicine environment where your attention to detail, professionalism, and patient-focused approach will make a meaningful impact every day. Offerings include: Medical, dental, and vision insurance A robust retirement savings program Generous paid time off Tuition assistance and professional development support And other perks! If you enjoy supporting care teams and helping patients navigate their visits with confidence, we encourage you to apply. Remote Type Onsite Work Location 978-980 Worcester Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.