Clinic Success Manager

Job description

**Ensure Integrity. Enhance Satisfaction. Elicit Positivity.** Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful. They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients. This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful. ### How We Support our Teammates - **Competitive compensation with growth opportunities!** - **Ample PTO-** 4 weeks of PTO are accrued throughout the year! - **Ongoing Training and Development –** We provide ongoing personal and professional development through our Boost program. - **Unlimited Career Potential –**We offer clear professional milestones to build your career. - **Unmatched Benefits** – We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more. - **Teammate Recognition** through our partnership with Bonusly. - **Holistic Perks Program:** We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more. ### How You Will Nurture Your Clinic - Scheduling new patient assessments and family tours. - Handling new patient onboarding and scheduling. - Monitoring patient and teammate attendance. - Ensuring consistent and timely session note conversion. - Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities. - Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives. - Planning community-focused events, caregiver/patient events and team building events each quarter. - Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs. - Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery. - Conducting regular team meetings to communicate goals, updates, and performance insights. - Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation. - Providing coaching and mentorship to staff, promoting professional growth and development. - Tracking clinic revenue, expenses, and financial performance in collaboration with leadership. ### What You Need to Have - A 4-year degree from an accredited university required. - At least 2+ years of experience working in a healthcare environment strongly preferred. - Experience working in the ABA industry strongly preferred. - Excellent attention to detail skills. - Impeccable interpersonal skills as you will be interacting daily with families and teammates. - At least 1 year experience managing or handling oversight of a large team of hourly employees. - Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event.