Clinic Success Manager

Job description

Clinic Success Manager About Us Our Vision We help families add years to their life—and life to their years. Our Mission Triplemoon exists to close the pediatric mental health gap. Founded in 2023, we partner with pediatricians and family medicine practices to deliver integrated, evidence-based behavioral health care that’s fully covered by insurance, including Medicaid. Our mission is simple: make high-quality mental health support accessible to every family—while helping providers reclaim time, improve outcomes, and build sustainable practices. By combining collaborative care, modern technology, and a whole-family approach, Triplemoon is transforming how—and where—children receive the behavioral health support they deserve. Our Values We look for clinicians who align with our values: Whole Human – We treat the whole child and family Evidence-Based – We rely on proven, data-driven care Endlessly Curious – We are always learning and improving Make It Happen – We take ownership and move quickly Radically Candid – We communicate openly and honestly Continuously Improving – We iterate and grow together The Role As a Clinic Success Lead, you'll own the relationship with a portfolio of pediatric primary care clinics from onboarding through ongoing optimization. You'll be the bridge between our clinical model and the day-to-day realities of a busy practice - translating metrics into action, building trust with clinical champions, and ensuring that every clinic achieves meaningful outcomes for the patients they serve. This is a high-impact, high-ownership role for someone who is equally comfortable digging into data as they are building relationships. Job Summary Lead clinic onboarding through 30-60-90 day implementation milestones and beyond Serve as the primary point of contact for clinic leadership, PCPs, behavioral health care managers, and billing staff Support provider engagement and referral identification Ensure clinic invoices are paid on-time Maintain physical presence with clinics through regular programming of events including dinners, trainings/CEU, and other provider/admin engagement Identify clinics trending below performance targets and follow and develop tailored action plans Serve as a subject matter resource on collaborative care workflows, billing procedures and tracking reimbursements Navigate clinical partner’s EMR to upload and maintain accurate note sharing between behavioral health team and clinic partners Facilitate ad-hoc consultations between PCP teams and Triplemoon’s behavioral health team as needed Contribute to clinic success playbook development as the program scales Qualifications 3–5 years of experience in customer success / account management / inside sales role, in a healthcare services model (familiarity with behavioral health, collaborative care, or value-based care models strongly preferred) Experience working in a primary care setting (Pediatric or family clinics) with exposure to variety of clinical EHRs (Office Practicum, eClinicalWorks, Athena, etc) Exceptional relationship-building skills across clinical and administrative audiences Experience preparing executive-facing reports or QBR presentations Strong project management and time management discipline - you keep multiple clinic timelines moving without dropping details Past experience with continuous improvement / operational improvement efforts in a clinical setting Tech-savvy / digital native required with experience using digital collaboration tools (Google apps, Asana, Notion) Data analytics experience with ability to identify trends, and translate insights into action Willingness to “dive-in” alongside belief that “no task is too small” Bachelors degree (clinical experience/credentials preferred) Ability to travel for on-site clinic visits (50% time on the road) Ability to thrive in a fast-paced startup environment and adapt to evolving priorities (past start-up experience preferred) Why Join Us Mission-driven work with measurable impact Collaborative, low-ego team that values clinical integrity and continuous improvement Competitive salary, benefits, and flexible work environment Opportunity to shape the clinic success function as we scale About Us Our Vision We help families add years to their life—and life to their years. Our Mission Triplemoon exists to close the pediatric mental health gap. Founded in 2023, we partner with pediatricians and family medicine practices to deliver integrated, evidence-based behavioral health care that’s fully covered by insurance, including Medicaid. Our mission is simple: make high-quality mental health support accessible to every family—while helping providers reclaim time, improve outcomes, and build sustainable practices. By combining collaborative care, modern technology, and a whole-family approach, Triplemoon is transforming how—and where—children receive the behavioral health support they deserve. Our Values We look for clinicians who align with our values: Whole Human – We treat the whole child and family Evidence-Based – We rely on proven, data-driven care Endlessly Curious – We are always learning and improving Make It Happen – We take ownership and move quickly Radically Candid – We communicate openly and honestly Continuously Improving – We iterate and grow together