Clinical Account Coordinator, South Bend

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Candidate must reside near South Bend, Indiana. The Clinical Account Coordinator — Phlebotomist is an on-site, client-embedded role responsible for performing blood specimen collection for Tempus patients at a customer location. This is a hands-on phlebotomy position: the majority of the day is spent drawing blood, ensuring specimen integrity, and coordinating collections with the on-site clinical team. The role also sustains a superior Tempus experience by supporting ordering, scheduling, and specimen logistics. This position may be dedicated full-time to a single account or support multiple accounts within a 20-mile radius. Primary Responsibilities Phlebotomy & Specimen Collection Obtain blood specimens by performing venipunctures on Tempus patients, selecting the best collection method for each patient. Maintain specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures. Prepare, label, and package specimens for laboratory testing following Tempus and site protocols. Track collected specimens by initialing, dating, and noting collection times, and by maintaining accurate daily collection logs. Verify test orders by comparing patient information against requisition forms and EMR records; bring discrepancies to the attention of site personnel and resolve them before collection. Verify patient identity prior to every draw and confirm the correct test requisition. Maintain a safe, secure, and healthy work environment by following clinical standards and procedures and complying with federal, state, and local regulations. Collection Coordination & Logistics Schedule blood draws and coordinate collection times with on-site clinic requirements, including mobile phlebotomy appointments where applicable. Monitor sample shipments between Tempus, client pathology, and partner facilities; coordinate courier pickups and confirm chain of custody. Update job status and specimen tracking information in Tempus systems in a timely manner. Manage phlebotomy supply and kit stock at the account, ensuring collection materials and literature are replenished. Customer Support Assist clinical staff with Tempus ordering and requisition forms. Collaborate with on-site clinical staff to resolve customer service requests and respond to patient and provider inquiries. Support patients with the Tempus Financial Assistance Program application. Build and nurture relationships with physicians and clinical staff to guarantee a superior Tempus experience. Qualifications High School Diploma or equivalent required; BS/BA degree or RN preferred. Minimum of 2 years of phlebotomy experience required; oncology experience preferred. National Phlebotomy Certification required or obtained per the requirements of the state of practice. Demonstrated proficiency in venipuncture, aseptic technique, and specimen handling. Experience with Epic or comparable EMR systems preferred. Strong customer-service orientation and the ability to work independently in a client-embedded setting. Work Environment & Physical Requirements On-site at a customer clinical location; scrubs, closed-toed shoes, and appropriate PPE (facemasks and gloves) required. Work schedule is determined by clinic requirements; time may be split between client sites and home. Requires standing for extended periods and the ability to lift and carry collection and shipping materials. This role ensures that Tempus delivers safe, accurate specimen collection and excellent support to our clinical partners, improving the overall patient experience and operational efficiency. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.