Clinical Associate | South Korea

Job description

We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi. About the Role We are looking for a temporary Clinical Associate in South Korea to support thorough testing of Heidi’s Korean-market proof of concept. This role is specifically focused on understanding whether the product works for Korean clinicians in real clinical workflows. You will test Korean documentation scenarios, assess clinical quality and usability, and provide structured feedback that helps the team improve the product before wider customer testing. The focus is to help Heidi validate a Korean-market proof of concept by testing: - Korean clinical documentation quality - Local terminology, phrasing, and documentation norms - Workflow fit for South Korean hospitals and clinicians - Product usability from a clinician’s perspective - Clinical accuracy, safety, and trust - Readiness for a hospital proof of concept in South Korea What You’ll Do TEST KOREAN CLINICAL WORKFLOWS - Test Heidi using realistic Korean clinical scenarios, consultation types, and documentation workflows. - Assess whether Heidi’s outputs reflect how clinicians in South Korea actually document, communicate, and work. - Identify workflow gaps that may affect adoption, trust, or usefulness in Korean hospital environments. - Compare expected Korean clinical documentation standards with Heidi-generated outputs. - Flag areas where the product feels unnatural, incomplete, inaccurate, or misaligned with local practice. PROVIDE STRUCTURED PRODUCT FEEDBACK - Test the end-to-end experience from a Korean clinician’s perspective. - Identify usability issues, confusing steps, missing context, or workflow friction. - Reproduce issues where possible and document them clearly. - Prioritise feedback based on clinical impact, user trust, and likely adoption barriers. - Participate in feedback sessions with Heidi’s product, engineering, clinical, and commercial teams. SUPPORT CLINICAL SAFETY AND POC READINESS - Assess whether Heidi’s outputs support safe and effective clinical documentation workflows. - Flag risks that could affect clinician trust, patient safety, or adoption. - Help Heidi understand what Korean clinicians would need to feel confident using the product. - Provide practical recommendations for onboarding, clinician guidance, or testing improvements. - Help the team determine whether the product is ready for broader Korean-market customer testing. SHARE SOUTH KOREA MARKET CONTEXT - Provide practical insight into South Korean healthcare workflows, hospital expectations, clinician behaviours, and documentation norms. - Explain where Korean market expectations differ from Australia, the UK, or other Heidi markets. - Help the team understand how Korean hospital clinicians may evaluate quality, usability, safety, and operational fit. What We’re Looking For: - Clinical training or hands-on clinical experience in South Korea. - Fluency in Korean. - Strong understanding of Korean hospital or clinical workflows. - Ability to critically review clinical documentation and explain what is accurate, useful, unclear, unsafe, or unrealistic. - Strong attention to detail, especially around medical terminology, documentation quality, and language nuance. - Comfortable testing early-stage technology and giving direct, structured feedback. - Clear written communication and ability to summarise findings for product, engineering, clinical, and commercial teams. - Practical judgement: able to distinguish minor language preferences from issues that materially affect clinical quality or adoption. - Availability for a temporary engagement, with flexibility to join feedback sessions across time zones. Nice to have: - Familiarity with EMR / EHR systems or hospital documentation workflows. - Experience in product testing, localisation, clinical safety, digital health, or healthtech. - Exposure to bilingual or multilingual clinical documentation. - Professional working proficiency in English. How we show up - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism. - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that. - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford. - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander. - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless. - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it. Why Heidi? You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally. Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.