Clinical Dispatcher - Full-Time/2nd Shift

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Dispatcher - Full-Time/2nd Shift based in the United States.** Join a dynamic remote healthcare support team dedicated to facilitating timely patient care through innovative telemedicine services. As a Clinical Dispatcher, you will coordinate emergency and routine medical consultations between healthcare facilities and physicians across multiple clinical service lines. You will play a vital role in managing incoming requests, prioritizing urgent cases, and ensuring consultations are assigned efficiently. Working within a virtual hospital environment, you will collaborate closely with clinical and operational teams to support seamless communication and continuity of care. You will use specialized dispatch systems, established protocols, and communication technologies to monitor consultation queues and meet service-level expectations. This position is ideal for a detail-oriented professional with strong communication skills who thrives in a fast-paced, technology-driven healthcare environment. Through your work, you will help healthcare providers respond more efficiently to patient needs and contribute to improved clinical outcomes. ### Accountabilities - Coordinate emergency and non-emergency medical consultations between hospital clinical staff, physicians, and internal operational teams to support timely patient care. - Manage incoming consultation requests throughout the entire consultation coordination lifecycle, ensuring accurate processing and appropriate assignment. - Prioritize and dispatch consultations across multiple clinical service lines according to urgency, established protocols, and operational requirements. - Use approved workflows and computer-aided dispatch systems to assess requests, determine appropriate actions, and facilitate efficient coordination. - Monitor and maintain consultation queues, ensuring requests are prioritized appropriately and assigned within established service-level agreements (SLAs). - Test and verify the readiness of computers, cameras, headsets, and other communication equipment to support reliable virtual consultations. - Deliver excellent customer service and maintain professional, clear, and timely communication with healthcare facilities, physicians, colleagues, and supervisors. - Meet or exceed performance standards and service metrics established through the team's performance scorecard. - Collaborate with colleagues across departments to maintain an efficient, supportive, and professional working environment. - Keep supervisors informed of operational issues, concerns, and potential disruptions, taking prompt corrective action when necessary. - Maintain a positive team culture, follow established policies and procedures, and contribute to the overall effectiveness of the clinical coordination center. - Remain flexible to support urgent situations, including potential on-call responsibilities, emergency coverage, or duties extending beyond scheduled shift hours when required. - Perform additional duties as needed to support clinical operations and organizational objectives. ## Requirements - High school diploma, GED, or equivalent certification required. - At least one year of experience in a call center, healthcare, information technology, or a related environment. - Strong verbal and written communication skills, with the ability to interact professionally with healthcare providers, physicians, colleagues, and other stakeholders. - Excellent telephone etiquette and customer service skills, with a strong commitment to accuracy, responsiveness, and service excellence. - Proficiency with Microsoft Office applications and familiarity with communication and collaboration tools across different operating systems. - Ability to learn and navigate new software, dispatch platforms, and technology systems efficiently. - Strong organizational and problem-solving skills, with the ability to manage multiple incoming requests, prioritize competing demands, and maintain attention to detail in a fast-paced environment. - Ability to follow established protocols, workflows, and escalation procedures while exercising sound judgment when handling urgent situations. - Flexibility and adaptability when responding to changing priorities, operational needs, and evolving technologies. - Ability to work independently in a fully remote environment while collaborating effectively with a distributed team. - A professional, dependable, and team-oriented approach, with a commitment to confidentiality, accuracy, and high-quality healthcare support. - Willingness to work a full-time second-shift schedule, including weekends and holidays as required by the 24/7 clinical coordination center. - Ability to remain seated and stationary for extended periods, use a headset frequently, listen and speak for prolonged periods, and perform repetitive keyboard and computer tasks. ## Benefits - **100% remote work:** Perform your duties from home within the United States. - **Full-time employment:** Approximately 40 hours per week, with a consistent second-shift schedule. - **Defined weekly schedule:** 2:45 PM–11:00 PM Eastern Time, Sunday through Thursday, with Fridays and Saturdays scheduled as days off. - **Paid training:** Training is provided Monday through Friday to help you learn the role, systems, and operational procedures. - **Health insurance:** Medical, dental, and vision coverage. - **Health Savings Account (HSA):** Access to an HSA to help manage eligible healthcare expenses. - **Flexible Spending Accounts (FSAs):** Options for medical and dependent care expenses. - **Life and AD&D insurance:** Employer-paid life insurance and accidental death and dismemberment coverage, with supplemental options available. - **Paid time off:** Access to paid leave for personal needs and time away from work. - **Meaningful healthcare impact:** Contribute to patient care by helping healthcare professionals coordinate consultations and respond to clinical needs efficiently. - **Technology-driven environment:** Gain experience working with telemedicine systems, digital communication tools, and clinical coordination workflows. - **Collaborative team culture:** Work alongside clinical and operational professionals in a fast-paced, growing healthcare environment. - **Recruitment process:** Candidates can generally expect up to two interviews conducted via Zoom.