Clinical Diversion Advisor

Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions. Bluesight is looking for a passionate and experienced Clinical Advisor - ControlCheck to help hospital pharmacy teams get the most out of our ControlCheck and Diversion solutions. In this role, you’ll combine your clinical expertise with a deep understanding of diversion prevention to help customers realize the full value of Bluesight’s products after implementation. You’ll collaborate closely with Implementation, Customer Success and Bluesight’s other clinical teams to guide customers through best practices, optimize workflows, and translate analytics into actionable insights that strengthen diversion prevention efforts. If you love blending education, clinical operations, and technology to make a measurable impact, this role is for you. ### Representative Duties and Responsibilities: - Partner with customers during and post-implementation to ensure they are successfully leveraging ControlCheck to identify diversion trends and improve internal workflows. - Attend customer meetings to review clinical workflows and analytics, enabling teams to interpret data, identify risks, and implement best practices for diversion prevention. - Deliver targeted clinical training and consultation to deepen customer understanding of how Bluesight products integrate with their daily operations. - Support top customers during Executive Business Reviews (EBRs) and other strategic discussions focused on optimizing diversion detection and prevention. - Own all aspects of the Diversion Collective, including planning, execution, speaker coordination, and post-event engagement to build a thriving clinical user community. - Collaborate with internal teams to align clinical insights with customer goals, product enhancements, and training resources. - Maintain up-to-date clinical training materials and documentation to ensure consistent, high-quality customer education. - Act as a trusted clinical advisor, representing the voice of the customer and driving continuous improvement in both training and product use. - Provide backup support for Case Review & Triage (CRT) for legacy Protenus customers, maintaining cadence, ensuring adherence to SLAs, and proactively identifying and escalating potential risks. ### Required Skills and Qualifications: - You’re a strong communicator and facilitator who enjoys helping customers apply clinical and analytical insights to real-world challenges. - You thrive at the intersection of healthcare, technology, and education. - You’re organized, collaborative, and comfortable engaging with both hospital leadership and frontline users. - You’re passionate about supporting better outcomes in patient safety and diversion prevention. - 5+ years of experience as a hospital pharmacist - 3+ years of experience with hospital drug diversion programs. - 3+ years of experience in training or onboarding customers on software or clinical tools. - Proven ability to analyze and interpret clinical data to inform workflow or process improvements. - Strong presentation, facilitation, and written communication skills. - Experience with ControlCheck or similar healthcare technology preferred.