Clinical Implementation Specialist

Job description

At Castor, we’re modernizing the backbone of clinical research Clinical trials are the gatekeepers of human health, yet the industry is still bogged down by fragmented, manual processes that can waste time and exclude patient populations. At Castor, we are building the operating system for the next era of clinical research. We provide a modular cloud platform designed to run trials end-to-end. Our foundation is a robust Electronic Data Capture (EDC) system, supported by eConsent for recruitment and screening and eCOA to accurately capture patient reported outcomes. We don’t just stop at data collection; we use Castor Catalyst (our high-precision AI automation) to strip away the manual effort that historically makes research slow and expensive. How we work: Trust over tracking We are a remote-first company built on the belief that talented people do their best work when they have the agency to manage their own lives. We believe that high performance requires a foundation of trust, health, and cutting-edge support. Work-life integration: We don't believe in performative presence. We trust you to own your schedule and show up for your team, while also making space for your life outside of work. Deep work & async: We protect your time. We prioritize thoughtful, asynchronous communication so you can focus on solving hard problems without a calendar full of status update meetings. Radical candor: We value the truth over hierarchy. We give and receive direct feedback because that’s how we grow—as individuals and as a company. Your mission and impact As a Clinical Implementation Specialist you own the end-to-end delivery of high-quality clinical study builds, acting as a proactive consultant to our clients. You will leverage deep product expertise to advise clients on best practices for CDMS, eCOA, patient-facing interfaces, and decentralized protocol workflows etc, ensuring they extract maximum value from the Castor platform. Who are you You act as an authoritative product expert who advises clients on how to optimize their protocols for speed, quality and patient retention. You bring a human-centered lens to technical builds, prioritizing the lived experience of site coordinators and patients on the ground to ensure seamless data compliance and reduced entry friction. You possess a healthy dissatisfaction with manual toil and slow, traditional documentation cycles, actively looking for ways to streamline workflows and work smarter. What you'll be doing Lead the consultation phase and own the build configuration lifecycle end-to-end, actively challenging study configurations early in the process to remove technical bottlenecks and structural errors. Manage scope and timeline parameters efficiently, working alongside project management to identify out-of-scope client requests and maintain aggressive delivery cycles. Guide client stakeholders seamlessly through user acceptance testing, acting as the primary subject matter expert to resolve complex technical queries. What you'll bring Proven track record working within the pharma, contract research organization (CRO), or eClinical software sector. Deep understanding of clinical trial processes, study startup frameworks, and standard clinical data management structures. Direct experience with study operations, nursing, or clinical site administration that informs your understanding of real-world workflow challenges. Solid analytical skills dealing with software configuration, with an interest in or exposure to automated tools, APIs, or AI-driven workflows. Familiarity with vital clinical guidelines, including ICH-GCP, FDA 21 CFR Part 11, and relevant GXP compliance regulations. Our preference is for this role to be based in CET +/-2. Unfortunately at this moment we cannot accept applications from France, Spain, Belgium, Germany and Switzerland. How we invest in you High performance isn't sustainable without real support. We provide the infrastructure you need to stay healthy, focused, and rewarded. Rest is non-negotiable: Unlimited annual leave with 25-day minimum. We don’t just allow time off; we expect you to take it. Downtime weeks: Once a quarter, the whole company shifts gears. No new shipping—just a week for deep focus, learning, or catching up so we can start the next quarter fresh. AI-first culture: We provide the tools and training to ensure you’re spending your energy on high-value work, not manual repetition. Real ownership: All Castor team members are offered options through our Employee Stock Option Plan (ESOP). Comprehensive wellbeing: Free access to Open Up for mental health, specialized sleep courses (for you and your family), and a budget to make your home office a place you actually want to be. Annual bonus: A guaranteed "Happy Holidays" bonus every December. Compensation at Castor Castor is a remote, globally distributed company, and as such we use location based salary bands. We believe compensation should be fair and transparent, without unnecessary complexity. For us, compensation means salary + equity + benefits, all of which are designed to support you in doing your best work, wherever you are. This position is open to candidates across multiple regions. Before your interview is scheduled we will share the corresponding regional band for your specific country. Belonging at Castor We build products to make research accessible to everyone, and we believe our team should reflect that same diversity. Our remote setup is designed to support you as a whole person—your family, your mental health, and your authentic self. We don't care about your background as much as we care about your perspective and your expertise. We strongly encourage applications from women, people of color, and the LGBTQ+ community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).