Clinical Liaison

Job Description Job Title: Clinical Liaison Primary Location : Mary Free Bed at Munson - Traverse City, MI Department : Mary Free Bed at Munson Access team Compensation: starting at $76,000 and goes up based on experience Hours worked : Salaried/Exempted. Working an occasional weekend/holiday. Must be willing to travel. Looking for a Physical Therapist, Occupational Therapist or Registered Nurse for this role Summary The Clinical Liaison serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth. Essential Job Responsibilities Business Development Analyzes market trends and referral patterns of physicians and prioritizes time appropriately to increase business to drive increased census. Works with Mary Free Bed marketing department to determine needs of patients and referral sources to capitalize on education opportunities through new collateral materials and presentations. Develops and grows relationships with current and potential referral sources including case managers, therapists, provider and resident groups, and insurance case managers. Develops and executes strategic outreach plans in collaboration with the system continuum access team. Follows catastrophic cases throughout the assigned territory by rounding on appropriate call points with goal of incremental referral development. As a member of the Access team, coordinate meetings and calls on key referring physicians to drive census growth. Targets and builds relationships with catastrophic case managers. Provides reporting trends and activity to Access Leadership Team emphasizing barriers to care with solutions to drive growth. Admissions For those referrals that are appropriate for admission to Mary Free Bed system: In collaboration with the acute care hospital staff, collects appropriate patient information and completes the Mary Free Bed documentation that is required for admission. Provides patient and family education related to inpatient rehabilitation. Collaborates with the referring hospital staff, inpatient staff and admitting physician to determine an admission plan, and to set a date and time that is appropriate for the patient and meets the needs of the referring hospital. Completes the pre-admission screen in compliance with CMS requirements and assures that appropriate physician review and approval is completed prior to admission. Develops and maintains effective working relationships with all referral's sources. Facilitates professional communication with each employee of the referring hospital. Encourages, coaches, and monitors teamwork and direct communication with co-workers to promote efficiency in process prioritizing throughput. Acts on behalf of the MFB System to see patients for other MFB sites, gathers patient information and supports communication with key contacts. Monitors customer satisfaction and facilitates problem solving with the admitting physicians, patients and families, and referral sources. Encourages a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. Maintains a high level of current knowledge about each referral hospital and the associated patient populations. Develops and maintains excellent working relationship with Network and System Partners and their admissions team. Maintains appropriate credentialing certification at all required facilities. Works with Access support staff groups to ensure efficient processing and sharing of information to admitting teams at MFB. Other Job Responsibilities Maintains a high level of current knowledge about each referral source and the associated patient populations. Completes other duties as assigned. We’ll embrace all people by: T reating everyone with dignity and respect. O pening more doors to opportunity for other to succeed. G rowing talent and people. E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. T aking action against discrimination. H onoring our differences and how to collaborate. E ducating staff, patients and the communities we care for. R estoring Hope and Freedom, together. Customer Service Responsibilities Demonstrate excellent customer service and standards of behavior as well as encourage, coach, and monitor the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy. Applicable state licensure is required Possesses and maintains Current Basic Life Support (BLS) certification to meet department/program protocol. Minimum of two years clinical experience in inpatient rehab, acute care, or post-acute setting Proficient in clinical documentation in electronic medical record platforms Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines. Valid driver’s license with no restrictions. Preferred Job Qualifications Previous experience working in a liaison, care management, clinical outreach or other access roles preferred. Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes. Understanding of CMS guidelines and insurance authorization practices. Demonstrated ability to analyze territory metrics and referral data. Strong presentation skills and comfort speaking in front of key referral sources. Able to respond to highly variable workload demands. Physical Requirements for Essential Job Qualification Levels : None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: Frequently Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: _____ Up to 50 pounds: _____ Up to 75 pounds: _____ More than 100 pounds: _____ Other weight: Up to___ pounds _____ Other: _____ Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at . Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. Summary The Clinical Liaison serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth. Essential Job Responsibilities Business Development Analyzes market trends and referral patterns of physicians and prioritizes time appropriately to increase business to drive increased census. Works with Mary Free Bed marketing department to determine needs of patients and referral sources to capitalize on education opportunities through new collateral materials and presentations. Develops and grows relationships with current and potential referral sources including case managers, therapists, provider and resident groups, and insurance case managers. Develops and executes strategic outreach plans in collaboration with the system continuum access team. Follows catastrophic cases throughout the assigned territory by rounding on appropriate call points with goal of incremental referral development. As a member of the Access team, coordinate meetings and calls on key referring physicians to drive census growth. Targets and builds relationships with catastrophic case managers. Provides reporting trends and activity to Access Leadership Team emphasizing barriers to care with solutions to drive growth. Admissions For those referrals that are appropriate for admission to Mary Free Bed system: In collaboration with the acute care hospital staff, collects appropriate patient information and completes the Mary Free Bed documentation that is required for admission. Provides patient and family education related to inpatient rehabilitation. Collaborates with the referring hospital staff, inpatient staff and admitting physician to determine an admission plan, and to set a date and time that is appropriate for the patient and meets the needs of the referring hospital. Completes the pre-admission screen in compliance with CMS requirements and assures that appropriate physician review and approval is completed prior to admission. Develops and maintains effective working relationships with all referral's sources. Facilitates professional communication with each employee of the referring hospital. Encourages, coaches, and monitors teamwork and direct communication with co-workers to promote efficiency in process prioritizing throughput. Acts on behalf of the MFB System to see patients for other MFB sites, gathers patient information and supports communication with key contacts. Monitors customer satisfaction and facilitates problem solving with the admitting physicians, patients and families, and referral sources. Encourages a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. Maintains a high level of current knowledge about each referral hospital and the associated patient populations. Develops and maintains excellent working relationship with Network and System Partners and their admissions team. Maintains appropriate credentialing certification at all required facilities. Works with Access support staff groups to ensure efficient processing and sharing of information to admitting teams at MFB. Other Job Responsibilities Maintains a high level of current knowledge about each referral source and the associated patient populations. Completes other duties as assigned. We’ll embrace all people by: T reating everyone with dignity and respect. O pening more doors to opportunity for other to succeed. G rowing talent and people. E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. T aking action against discrimination. H onoring our differences and how to collaborate. E ducating staff, patients and the communities we care for. R estoring Hope and Freedom, together. Customer Service Responsibilities Demonstrate excellent customer service and standards of behavior as well as encourage, coach, and monitor the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy. Applicable state licensure is required Possesses and maintains Current Basic Life Support (BLS) certification to meet department/program protocol. Minimum of two years clinical experience in inpatient rehab, acute care, or post-acute setting Proficient in clinical documentation in electronic medical record platforms Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines. Valid driver’s license with no restrictions. Preferred Job Qualifications Previous experience working in a liaison, care management, clinical outreach or other access roles preferred. Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes. Understanding of CMS guidelines and insurance authorization practices. Demonstrated ability to analyze territory metrics and referral data. Strong presentation skills and comfort speaking in front of key referral sources. Able to respond to highly variable workload demands. Physical Requirements for Essential Job Qualification Levels : None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: Frequently Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: _____ Up to 50 pounds: _____ Up to 75 pounds: _____ More than 100 pounds: _____ Other weight: Up to___ pounds _____ Other: _____ Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at . Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. v