Clinical Manager – Assistive Care/Home Care

Position Summary

The Clinical Manager is a Registered Nurse leader responsible for providing clinical oversight and case management for BAYADA Assistive Care/Home Care clients in the home setting. This role collaborates closely with the Director, Service Supervisor, Client Services Manager, and office team to ensure safe, high-quality, compassionate care while maintaining compliance with BAYADA policies, clinical standards, and regulatory requirements.

The Clinical Manager serves as a clinical resource for field staff, conducts client assessments, develops and oversees individualized care plans, and supports positive clinical outcomes through effective care coordination. In partnership with the Service Supervisor, this role contributes to caregiver support and development, client satisfaction, workforce stability, and the achievement of BAYADA's mission and Assistive Care operational goals.

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Key Responsibilities

Clinical Leadership & Client Care

• Conduct comprehensive client assessments in the home and complete the care planning process, including initial and ongoing reassessments as required by policy and payor regulations.

• Develop, implement, and update individualized care plans that reflect client goals, functional status, risks, and social determinants of health; ensure alignment between written and electronic care plans.

• Provide ongoing clinical and case management oversight for an assigned caseload, ensuring services are delivered safely, effectively, and in accordance with BAYADA standards and state/federal regulations.

• Collaborate with physicians and other health care providers to coordinate care, obtain and document verbal orders, and ensure timely, accurate completion of required clinical documentation and orders.

• Conduct clinical visits (reassessments and supervisory visits) at required frequencies, documenting changes in condition, risks, and interventions; escalate complex cases to clinical leadership as appropriate.

Caregiver Oversight, Development & Engagement

• Provide clinical supervision, guidance, and professional development for home health aides and other field employees, including skills assessments, competency evaluations, and ongoing education in both home and office settings. Collaborate with the Service Supervisor to promote employee success, engagement, and quality care delivery.

• Deliver individualized coaching and feedback during client visits, reinforcing safety protocols, procedures, documentation expectations, and BAYADA policy; document follow‑up actions and performance trends.

• Identify high‑potential caregivers and collaborate with the office team to connect them with training, scholarship, and growth opportunities (e.g., BAYADA recognition programs, scholarship and career pathways).

• Foster a culture of engagement and recognition by actively using BAYADA Celebrates, BAYADA Bucks, and other recognition tools to motivate and retain field staff.

Client & Family Experience

• Build and maintain strong relationships with clients and families through clear, compassionate, and proactive communication, reinforcing BAYADA’s commitment to dignity, independence, and quality of life at home.

• Collaborate with the Service Supervisor and Client Services Manager to support appropriate caregiver-client matches, address client and employee concerns, and foster positive relationships that contribute to service stability and long-term retention.

• Maintain and utilize a community resource list and ancillary service knowledge (e.g., adaptive equipment, social supports) to address needs beyond the care plan and help keep clients safely at home.

Collaboration, Operations & Quality

• Work closely with the Director, Service Supervisor, Client Services Manager, and office team to coordinate client caseloads, staffing needs, employee assignments, visit schedules, and service delivery priorities that support Assistive Care operational and performance objectives.

• Participate actively in team meetings (e.g., daily standups, weekly forward/Week‑in‑Review, case conferences) to review high‑risk clients, open referrals, and key clinical and operational priorities.

• Use sound clinical and operational judgment to prioritize work, maintain caseload, and support office initiatives and quality improvement activities (e.g., audits, incident follow‑up, risk mitigation planning).

• Ensure timely, accurate completion of clinical documentation in BAYADA systems (e.g., AlayaCare/Viv) to support compliance, billing, payroll, and reporting requirements.

• Partner with the Service Supervisor in the ongoing coordination of client and field employee needs, including care planning, caregiver support, service issue resolution, client satisfaction initiatives, and efforts that promote continuity of care and a positive service experience.

The BAYADA Way & Culture

• Role model The BAYADA Way and ASSISTIVE CARE Top 10 Expectations in all interactions with clients, families, caregivers, and teammates, demonstrating compassion, excellence, and reliability.

• Champion a culture of safety, inclusion, and continuous improvement, encouraging open communication, feedback, and collaboration across roles and offices.

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Required Qualifications

• Education:

  • Graduate of an accredited school of nursing; Registered Nurse (RN) license in good standing in the state of Arizona.

• Experience:

  • Minimum of two (2) years of recent clinical experience, preferably in home care, med‑surg, LTC, or related setting.

  • Prior experience with higher‑acuity clients (e.g., trach/vent) strongly preferred, especially for offices serving medically complex populations; pediatric experience required when supporting pediatric clients.

  • Open to new grads and/or newly licensed RN's.

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Key Skills & Competencies

• Develops Talent: Invests in caregiver development through coaching, skills‑building, and thoughtful feedback to help team members grow their skills and careers while advancing BAYADA’s goals.

• Customer Focus: Builds strong, trusting relationships with clients, families, and field staff, responding quickly to needs and concerns to ensure an exceptional home care experience.

• Interpersonal Savvy: Navigates complex interpersonal situations with empathy and professionalism; promotes harmony and collaboration across diverse team members and families.

• Communicates Effectively: Tailors communication to different audiences, actively listens, and ensures that care plans, changes, and expectations are clearly understood by caregivers, clients, and the office team.

• Decision Quality: Uses clinical judgment and BAYADA policies to make timely, well‑reasoned decisions, escalating appropriately when client or caregiver safety, quality of care, or compliance could be impacted.

• Situational Adaptability: Adjusts schedule, approach, and communication style as client needs, acuity, or office demands shift, maintaining focus on safe, reliable care at home.

• Cultivates Innovation & Drives Engagement: Identifies creative solutions to keep clients safely at home, remove barriers to care, and enhance caregiver and client engagement through recognition, resources, and collaborative problem‑solving.

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BAYADA Offers:

• Comprehensive salary, base salary plus quarterly KPI incentives
• Sign on bonus
• Monday through Friday, 8:30am-5pm, in-office
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement, and employee assistance program

Established in 1975, BAYADA is a nonprofit organization that has remained independently operated and has never been sold. With a team of over 35,000 employees, BAYADA served 168,660 clients in 2025. The organization currently provides services across 22 states and 6 countries—and continues to grow.

Compassion. Excellence. Reliability