Clinical Navigator NE - M-Power Program

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Clinical Navigator NE - M-Power Program Location Canton Facility Mercy Hospital Department Nursing Operations-Nursing Institute Job Code F99989 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details The Clinical Navigator is a specially trained Labor & Delivery registered nurse who provides individualized, trauma-informed support to patients with a history of trauma, high anxiety, or other concerns surrounding childbirth. Through a dedicated, two-hour prenatal consultation at the hospital, navigators familiarize patients with the birthing environment, discuss the labor and delivery experience, identify potential triggers, and develop personalized strategies to promote emotional safety and confidence during birth. Patients are not required to disclose a history of trauma to receive these services. Serving on a PRN basis, Clinical Navigators are current or former Labor & Delivery nurses who help bridge communication between patients and the healthcare team, ensuring each patient's preferences and support needs are integrated into their plan of care. This nurse-driven role is a key component of the Empower Program's commitment to delivering compassionate, trauma-informed perinatal care. Empower Program: Perinatal Trauma-Informed Care - Serves as part of a unique, nurse-driven program providing trauma-informed care across all nine birthing hospitals within the health system. The program offers education and training for caregivers, patient consultations, and specialized support for individuals experiencing perinatal trauma. Empower promotes consistent, evidence-based, compassionate care for patients and families while equipping healthcare teams with the knowledge and skills to recognize and respond to trauma. This innovative program is one of the first of its kind and is unmatched in its scope and integration across a regional birthing hospital network. A caregiver in this position works days| PRN | 8:00 am – 5:0 0 pm. A caregiver who excels in this role will: Facilitate communication among nursing caregivers, physicians and all members of the multi-disciplinary team. Assist patients in accessing necessary treatment and services and provide support after discharge. Review surgical, diagnostic and interventional procedures and provide an overview of expectations for outcomes. Prepare families for a realistic initial visit post procedure. Review appropriate rehabilitation programs. Conduct rounds on designated patients daily and determine status based on nursing expertise and assessment. Solicit patient concerns, demonstrate responsiveness and respect, and communicate the plan of care to patient s and fami lies as appropriate . Assist patients and families with financial and administrative issues ( e.g. FMLA paperwork, advanced directives, Medicaid, Social Security, etc.) by referring to appropriate resources . Follow -up on phone calls as indicated upon discharge. Collaborate with support services (Global Patient Services, Medical Concierge, Pastoral Care, Care Management, Healing Services, Mended Hearts) to coordinate care and m aintain communication. Facilitate transfers as needed. Minimum qualifications for the ideal future caregiver include: Graduate from an a pproved S chool of N ursing Current state licensure as a Registered Nurse (RN) Basic Life Support (BLS) Certification through the American Heart Association (AHA) o r the American Red Cross 3 years of experience with emphasis on specialty ( i.e. digestive disease, cardiovascular, etc.) Preferred qualifications for the ideal future caregiver include: Bachelor ’s of S cience in N ursing (BSN) Physical Requirements: Requires full range of motion, manual and finger dexterity and hand-eye coordination. Requires standing and walking for extensive periods of time. Requires corrected hearing and vision to normal range. Requires some exposure to communicable disease of bodily fluids. Sedentary Work -; Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: Please review the Equal Employment Opportunity poster . Cleveland Clinic is pleased to be an equal employment opportunity employer.