Clinical Operations Associate

Job description

[**Allara**](https://www.allarahealth.com) is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved [**health outcomes**](https://cdn.prod.website-files.com/637f55cdd2e0aa051d497c52/68e6aa0f8fcce5c60e922219_Outcomes%20Impact%20Report%202025%20Web%20Display.pdf). As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women. **The Opportunity** Allara is building the leading telehealth platform for women's hormonal health, and our provider network is the engine that makes it run. With 500+ providers across 50 states and rapid growth ahead, getting every new provider trained, confident, and ready on their start date is critical to our success. The **Clinical Operations Associate** is a curious self-starter who is agile in jumping in to solve the biggest problems across Clinical Operations, from keeping our provider pipeline moving to building care automations and more. You are the person who notices when something is about to slip *before* it slips, and who chases it down without needing to be asked twice. **Location:** Hybrid (NYC). We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed **or** fully remote within the U.S. **Your Impact** **Support the provider onboarding process** - Track every incoming provider against their onboarding checklist, trainings, credentialing milestones, and start date, and keep that tracker accurate and current - Proactively follow up with providers who are falling behind on required trainings, and escalate when a delay puts a start date at risk - Monitor the onboarding pipeline for patterns: where are providers consistently getting stuck, and why - Keep provider records (Airtable and related systems) clean, current, and trustworthy as a source of truth for the rest of the team - Work cross-functionally to identify and unblock bottlenecks **Spot problems before they become problems** - Flag at-risk start dates early, with enough lead time for the team to intervene - Notice when a process, template, or handoff isn't working and raise it; you don't wait for something to break to mention it - Bring solutions, not just observations, when you flag an issue - Design clinical operations systems for automation and scale; this could include anything that touches provider journey, patient scheduling, clinical practice enablement, and more **Support the broader provider experience** - Help maintain communications and templates (emails, reminders, checklists) so providers always know what's next and clarity is our default - Support ad hoc projects that improve the provider journey as the team continues to scale **Required Qualifications** - 3-5 years of experience in operations, coordination, healthcare administration, or a similar execution-heavy role - Highly organized with strong attention to detail and ability to keep track of many moving parts with many competing and constantly shifting priorities. - A true self-starter: you look for what's blocking progress rather than waiting to be told - Process-oriented but don’t get attached to a solution if you notice what you built is no longer working. You iterate and move forward quickly. - Comfortable asking questions and raising issues proactively - ready to offer a solution. - Clear, professional written and verbal communicator - you balance setting expectations firmly but put forth a human-centric way of communicating - Data-literate: comfortable working in a tracker or database and keeping it accurate - Flexible and adaptable: you iterate when needed as new issues arise – priorities shift, and you accept the challenge - AI Curious: you’re excited about how evolving tools can continue to change and evolve your role **Preferred Qualifications** - Experience in telehealth, healthcare operations, or a multi-stakeholder onboarding process. - Familiarity with tools like Airtable, Notion, Google Suite, Slack, Metabase, or similar operational platforms. - Exposure to W2/1099 workforce classification nuances - Genuine interest in Allara's mission and improving the experience of the clinicians who deliver our care **What Allara Offers** - **Compensation & Career Growth** - $70,0000 - $85,000 with opportunities for advancement ***\*\*See note below*** - Equity - Professional development & employee learning programs ***\*\*Note:** This compensation range may be inclusive of several career levels at Allara and will be narrowed during the interview process based on the candidate’s experience and qualifications. Adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description.* **Work Environment & Flexibility** - 3-day hybrid in NYC - Unlimited PTO & 11 company holidays **Health & Wellness** - Medical, dental, and vision benefits - Health Savings Account (HSA) & Flexible Spending Account (FSA) - Long- and short-term disability coverage - Annual employee wellness stipend **Family & Future Planning** - 401(k) plan - Parental leave & family planning support benefits **Additional Perks** - Company-issued laptop - Annual work-from-home stipend - Commuter benefits (if applicable) - A collaborative, mission-driven culture focused on improving patient care At [**Allara**](https://www.allarahealth.com/), we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.