Clinical Operations Lead

Job description

About Lark At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team! The Role We're looking for an RN with deep experience building digital clinical operations to help design and scale the operational backbone of our care program. This is not a traditional nursing management role, it’s an opportunity to translate clinical expertise into software-enabled workflows that power safe, scalable, AI-enabled care. You'll partner closely with clinical leadership, product, engineering and data to design the clinical logic that drives patient triage, AI-assisted decision support, escalation pathways, and care routing. You’ll own the day to day design, documentation, implementation, and quality assurance of these systems, ensuring they perform safely and effectively as care evolves. What You’ll Do Clinical Workflow & Triage Design - Design and continuously improve software-enabled clinical workflows for virtual and asynchronous care. - Build clinical decision logic that powers patient routing, AI-assisted triage, alerting, and escalation for urgent symptoms, abnormal results, medication concerns, and other clinical events. - Evaluate workflows against edge cases, failure modes, and patient safety scenarios prior to launch Clinical Documentation & Knowledge Management - Maintain clear, version-controlled documentation of clinical workflows, decision trees, escalation pathways, and operational protocols. - Document rationale for workflow changes and prepare concise summaries for clinical review and leadership approval. Quality Assurance & Continuous Improvement - Build and operate an ongoing quality assurance program for digital clinical workflows and escalation performance. - Monitor workflow accuracy, protocol adherence, routing quality, escalation timeliness, and operational safety metrics. - Analyze operational and clinical data to identify trends, workflow gaps, and opportunities to improve patient outcomes. - Lead recurring QA reviews, incident analyses, and corrective action planning in partnership with Product, Engineering, and Clinical Leadership. Cross-Functional Product Partnership - Serve as the clinical operations subject matter expert for Product and Engineering teams developing virtual care experiences. - Translate clinical needs into clear functional requirements and operational specifications. - Partner with Product, Engineering, and Data Science to design scalable, technology-enabled clinical workflows. - Identify operational risks, technical constraints, and patient safety considerations throughout the product development process. Care Operations Support - Support clinical care teams operating within established virtual care workflows and escalation protocols. - Identify operational friction points and recommend system improvements that increase efficiency while maintaining clinical quality and patient safety. WHAT YOU'LL NEED - Active, unrestricted RN license (multistate/compact license preferred) - Experience designing or substantially improving digital clinical workflows, triage protocols, escalation pathways, or clinical decision logic - Experience translating clinical requirements into software-enabled workflows, functional specifications, or operational documentation - Strong documentation practices, including maintaining version-controlled protocols and workflow documentation - Experience developing or managing quality assurance programs, workflow audits, protocol adherence reviews, or clinical incident reviews - Strong systems thinking with the ability to balance clinical quality, patient safety, operational efficiency, and scalability - Experience in digital health, virtual care, remote patient monitoring, or chronic disease management - Telephone triage, nurse advice line, or virtual care experience - Experience using operational metrics and data to drive workflow optimization and continuous improvement Working at Lark Lark operates as a remote organization, requiring all employees to reside within the United States. The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable. Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply. #LI-Remote