Clinical Pharmacy Technician - Clinical Pharmacists

Job description

Key Responsibilities 1. Medication Adherence & Quality Measures • Monitor and track patient adherence to medications tied to NCQA measures (e.g., statins, diabetes, hypertension) • Conduct outreach to patients to improve adherence and close care gaps • Document and support quality metric performance initiatives 2. Prior Authorization Support • Assist with prior authorizations during coverage gaps or high-volume periods • Ensure timely submission and follow-up with payers • Reduce delays in medication access and therapy initiation 3. Patient Assistance & Access Programs • Enroll and support patients in internal medication assistance programs (MAP) and manufacturer programs • Collect, verify, and maintain required documentation • Help reduce financial barriers to medication access 4. Internal Prescription Capture • Promote use of internal pharmacy services • Coordinate prescription transfers, refills, and medication synchronization • Address patient barriers related to cost, access, and convenience 5. Support of Clinical Pharmacist Services • Perform operational tasks to allow pharmacists to focus on: • Hypertension management • Diabetes/A1C optimization • High-risk patient interventions • Support initiatives tied to triple-weighted quality measures 6. Data Tracking & Reporting • Track and document: • Medication adherence metrics • Prior authorization outcomes • Patient assistance enrollment • Prescription capture rates • Assist in reporting for quality programs and performance improvement. Qualifications: Education • High school diploma or equivalent required • Pharmacy Technician Certification (CPhT or equivalent) required Experience • Minimum 2 years of pharmacy technician experience preferred • Experience in one or more of the following strongly preferred: • Ambulatory care or clinical pharmacy • Specialty pharmacy • Medication assistance programs • Prior authorization workflows Skills & Competencies • Strong understanding of medication adherence and chronic disease management • Knowledge of insurance processes, including Medicare Advantage and commercial plans • Excellent communication and patient engagement skills • Ability to manage multiple workflows and prioritize tasks • Detail-oriented with strong documentation skills