Clinical Receptionist

Job description

**About Bluebird Kids Health** Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission **to provide exceptional care, so every child can thrive**. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. **Position Overview** We are seeking a skilled and compassionate **Clinical Receptionist** with a **patient and family-first mindset**. This hybrid role supports both clinical (medical assistant) and administrative (reception) functions, ensuring smooth operations and a welcoming experience for children and their families. The ideal candidate will be adaptable, detail-oriented, and passionate about pediatric care. **Key Responsibilities** **Clinical Support** - Escort patients to exam rooms and prepare them for examinations. - Take and record vital signs (blood pressure, temperature, pulse). - Assist providers during medical procedures and examinations. - Administer medications and injections as directed. - Process lab specimens and prepare them for testing. - Prepare exam rooms and medical equipment for patient use. - Follow infection control protocols and dispose of biohazardous materials safely. **Reception and Administrative Duties** - Greet patients and visitors warmly; answer phone calls and schedule appointments. - Check patients in/out and manage patient flow. - Maintain and update patient tracking in EMR. - Verify and scan insurance cards and IDs; ensure demographic accuracy. - Promote and assist with patient portal usage. - Reconcile and monitor completion of patient forms. - Complete insurance verification prior to visits and collect co-pays and balances. - Monitor appointment ticklers and reschedule as needed. - Maintain a clean and sanitized reception area. - Supports growth initiatives by engaging visitors, clients, and community members in a way that strengthens word-of-mouth referrals and brand reputation. - Assists with community outreach and engagement activities, helping to build relationships that expand awareness and trust in the organization. **Patient Education & Support** - Provide families with information about medical conditions, treatments, and medications. - Educate on preventive healthcare and lifestyle modifications. - Ensure understanding of treatment plans and follow-up care. **Qualifications** **Education** - High school diploma or equivalent. - Completion of a Medical Assistant program (preferred). **Certifications** - Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) (preferred). - Current CPR certification (preferred) **Experience** - Minimum three years in a medical assistant or patient-facing role. - Pediatric experience and vaccine administration highly preferred. - Front office pediatric experience preferred. **Skills & Abilities** - Knowledge of clinical processes, medical terminology, and EMR systems. - Bilingual in Spanish or Creole preferred - Excellent communication, customer service, and phone etiquette. - Strong attention to detail, multitasking, and organizational skills. - Ability to work independently and collaboratively. - Familiarity with HIPAA and healthcare regulations.