Clinical Research Specialist Operations Manager

| | | --- | | **About N-Power Medicine** | N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster. | | | --- | | **Position Overview** | The **Clinical Research Specialist (CRS) Operations Manager** is responsible for the day to day leadership, performance, and compliance of research staff supporting a designated health system account(s). This role serves as the primary operational leader for assigned sites, ensuring team members are onboarded efficiently, trained appropriately, and supported in delivering high quality, compliant services. The Manager partners closely with the Associate Director to execute staffing plans, support hiring, maintain strong customer relationships, and drive staff development. While the Associate Director owns strategic planning and system level growth, the Manager ensures operational excellence and consistent execution at the account and site level. This is a remote role. | | | --- | | **Role Objectives and Responsibilities** | ### **Team Leadership & Daily Operations** - Provide direct, day to day leadership for the CRS team assigned to a specific region - Set clear expectations for performance, workflows, and professional behavior. Monitor workload distribution and staffing coverage across assigned sites - Address routine performance issues and escalate as appropriately to the Associate Director - Foster a positive, accountable, and highly engaged team culture ### **Hiring, Onboarding & Training Execution** - Partner with the Senior Manager to support hiring needs - Own rapid and effective onboarding for new team members - Identify onboarding gaps and recommend improvements to training processes ### **Staff Development & Performance Management** - Conduct regular check-ins and coaching with direct reports - Support ongoing skill development and role readiness - Participate in performance reviews and contribute to promotion or corrective action discussions - Identify high potential staff and collaborate with the Senior Manager on growth opportunities ### **Compliance & Quality Oversight** - monitor adherence to documentation and process workflows that support the company’s priorities. Maintain clinical regulatory documentation across network partner sites - Partner with quality or compliance teams to address findings, audits, or corrective actions - Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve - Track and monitor team performance metrics relevant to the account - Contribute to process improvement initiatives led by senior leadership ### **Health System & Customer Relationship Support** - Serve as the primary operational liaison between site-level and account-level stakeholders, ensuring alignment between network partner operations and internal organizational priorities - Maintain strong working relationships with health system partners - Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate - Support implementation of new initiatives, pilots, or workflow changes within the account Perform additional duties and responsibilities as required. | | | --- | | **Education, Experience, Behavioral Competencies, & Skills** | - 5+ years of experience in healthcare operations, oncology clinical research, or health system-based programs - 4+ years of people management or team leadership experience - Bachelor’s degree or equivalent professional experience - Demonstrated experience with onboarding, training, and performance management - Strong understanding of compliance and quality expectations in research settings - Extensive familiarity and comfort with ambulatory oncology workflow - Demonstrated success in building and leading high-performance teams, with the ability to inspire, mentor, and drive organizational change - Collaborative, hands on manager who thrives in dynamic environments, with a strong desire to drive paradigm shifts in clinical research and improve patient outcomes - Strong interpersonal skills with the ability to manage competing priorities in a fast-paced environment - Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders, clinical teams, and technical experts alike - Generous, curious, and humble **Preferred** - Ambulatory oncology clinic experience - Experience managing teams distributed across multiple sites - Familiarity with health system operations and stakeholder management - Experience supporting regulated environments (clinical research, quality programs, patient services, etc.) | | | --- | | **Travel Requirements** | Up to 50% of time required to travel in role (out of 100%) | | | --- | | **Pay Information** | The expected salary range for this position is $138,000 and $160,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. N-Power Medicine (NPM) offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance. This position is eligible for company benefits. **More About Us:** We are a mission-driven, well-funded, rapidly growing company, eager to attract passionate professionals offering a highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.” We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Applicants must be currently authorized to work in the U.S. on a full-time basis. The Company will not sponsor applicants for work visas. Please note that state-specific background checks and screenings may be required for this role. Employment is contingent upon successfully passing all applicable screenings. **Notice on fraudulent job offers:** Only positions posted on [the ](https://npowercareers.multiscreensite.com/) site are legitimate. Please be mindful of recruitment fraud and job scams.