Clinical Scheduler: Baden Office

Job description

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well! Clinical Scheduler: Are you a passionate problem-solver with a knack for crafting elegant solutions? A Clinical Scheduler is being sought to join a rapidly growing team and shape the future of Concordia Visiting Nurses. Competitive compensation and benefits package for the Clinical Scheduler include: • Competitive Pay • Comprehensive Benefits: Health, dental, vision, and life insurance.403(b) with Employer Match: Secure your financial future with our generous retirement plan. • Paid Time Off (PTO) & Paid Holidays: Enjoy time off to recharge and relax. What you’ll do as a Clinical Scheduler: • Schedule Management: Creating and managing daily and weekly schedules for clinical staff, ensuring appropriate staffing levels based on client needs, preferences, and availability. • Client & Caregiver Communication: Effectively communicating schedule updates, changes, and important information to clients, families, and clinical staff. • Problem Solving & Adaptability: Responding proactively to last-minute changes, call-offs, and urgent client needs, finding efficient solutions to maintain continuity of care. • Documentation & Compliance: Maintaining accurate records of schedules, authorizations, and client information within the scheduling software and electronic health records (EHR) systems, adhering to all HIPAA regulations and compliance standards. • Collaboration: Working closely with the Clinical Manager, Intake team, and other staff members to coordinate admissions, initial visits, and ensure smooth transitions of care. • Customer Service: Demonstrating a strong focus on customer service, ensuring all interactions are professional, empathetic, and patient-centered. Who you are as a Clinical Scheduler: • Personable & Empathetic: A friendly and positive demeanor with exceptional interpersonal skills, fostering trust and rapport with clients and caregivers. • Highly Organized: Excellent organizational skills with meticulous attention to detail to manage complex schedules and multiple priorities effectively. • Strong Communication: Clear and effective verbal and written communication skills for interacting with diverse individuals. • Problem-Solver & Proactive: Ability to anticipate potential scheduling conflicts and find innovative solutions to ensure seamless care delivery. • Technical Proficiency: Comfortable using scheduling software and Electronic Health Records (EHR) systems. • High school diploma or GED equivalent. • Knowledge of medical terminology and home health care operations is a plus. About Concordia Visiting Nurses: • Since 1881, Concordia Lutheran Ministries has been a place with a mission of caring. A place for healing. A place to feel comfortable. And a place where heartfelt Christian faith and a strong sense of service to others help us make a difference every day. OUR Mission: • To serve our aging community with a continuum of high-quality caregiving options, provided in a Christian environment, and to serve those with limited funds to the best of our ability. Respect. Dignity. Compassion. Our Mission, Your Future! EOE Benefits: Health/Dental/Vision Insurance Workplace Wellness 403(b) Retirement Plan Paid Life Insurance Policy Direct Deposit Tuition Reimbursement Program Vacation/PTO Paid Holidays Competitive Wages Referral Program Seniority/Appreciation Bonuses Funeral Leave Voluntary Benefits Employee Assistance Program EOE Benefits and Wages may vary based on location. Minimum hours worked per week/status may be required for certain benefit eligibility.