Clinical Specialist - Robotic Exoskeleton

Job description

# **About us** Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America. We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems. ## **About the job** We are growing our presence in the UK and are looking for a **Clinical Specialist** to join our team as our second UK-based hire. This is a hands-on, customer-facing role for a clinician who is passionate about paediatric rehabilitation, technology and making a meaningful difference for children and their families. As a Clinical Specialist, you will be a key point of contact for families, clinicians and healthcare partners using Trexo. You will lead customer onboarding and training, provide ongoing clinical and technical support, and deliver hands-on device trials at roadshows, conferences and other events. The role involves significant travel, primarily across the UK and occasionally elsewhere in Europe. We expect travel to account for approx. **75% of your working time.** Occasional weekend work may be required for customer trials, roadshows or events. We will provide reasonable notice wherever possible. **What you'll do** - Lead onboarding and hands-on training for new families and clinical partners receiving their Trexo devices. - Provide ongoing support to customers through regular check-ins, helping them use the device effectively and work towards meaningful goals. - Conduct hands-on Trexo trials with children and families at roadshows, conferences and other events across the UK and Europe. - Address daily customer queries via dedicated chat groups and manage support tickets. - Independently set up, adjust, and troubleshoot the Trexo device, including basic technical, mechanical, and software checks. - Work with families and clinicians to establish meaningful goals and monitor relevant measures and progress. - Gather customer feedback to share with engineering and product teams to drive continuous product improvement. - Work closely with our global Customer Success and Sales teams to ensure a consistent customer experience. - Represent Trexo Robotics at clinical events, conferences and community-based activities. ## **About you** We are looking for a tech-savvy clinical specialist who is comfortable working independently with advanced robotic equipment. You bring clinical credibility, strong emotional intelligence, and a practical approach to hands-on problem-solving. You thrive in community-based environments and enjoy traveling to work directly with children and their families. You are practical and curious. You love asking 'why' multiple times until you understand something from first principles, and you thrive in unknown situations where you can apply logical reasoning, find solutions, and lead. Most importantly, you are motivated by the opportunity to use technology to improve mobility and quality of life for children. **Required Skills and Experience** - At least 3 years' post-qualification experience in physiotherapy, rehabilitation, clinical practice, medical devices, mobility technology, or a closely related field. - Clinical experience at a level broadly equivalent to NHS Band 6, or equivalent experience in private/independent practice or a clinical specialist role within the medical device or healthcare industry. - Experience working with children with complex mobility needs, neurological conditions, physical disabilities, or rehabilitation needs. - Tech-savvy with the confidence to independently set up, adjust, and troubleshoot technical equipment. - Strong verbal and written communication skills with excellent empathy and patience. - Willingness and ability to travel extensively, with approximately 75% travel across the UK and occasional travel elsewhere in Europe. - Ability to safely lift and handle equipment weighing up to 27 kg (60 lb). - Hold a valid UK driving licence. **Nice to Have** - Experience working in a medical device startup, healthtech, medtech, or other early-stage company. - Qualification as a Physiotherapist with current HCPC registration (or eligible to practice as a UK-licensed PT). - Membership of the Chartered Society of Physiotherapy (CSP). - Experience providing virtual care, telehealth or remote clinical support. - Familiarity with UK paediatric funding pathways, such as NHS Continuing Healthcare, Personal Health Budgets, Education, Health and Care Plans (EHCPs) or charitable funding. - Fluency in an additional European language, particularly German or French. - Experience using tools such as Salesforce or Airtable. ## **Compensation and Benefits** - Employee stock options - Home Office Setup allowance - Car allowance - Private health insurance ## **Interview process** - Screening (30 mins) - Hiring Manager conversation (60 mins) - Team and founder conversations (30 mins each) - Reference and background check - Offer ***Work Authorization:** Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for. **AI in Recruitment:** At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.*