Clinical Success Manager EMEA – UK & Ireland

Job description

Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world . Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Own and develop installed base accounts, serving as the primary point of contact to improve long term customer success and satisfaction with our solutions Build and maintain long-term, trust-based relationships with key stakeholders (clinical, technical, and executive levels) to secure potential future TITU. Collaborate with internal stakeholders (Product Development, Marketing, Training, Clinical Applications and Physics support, service) to develop and maintain high quality communication to disseminate the voice of the customer/potential customer to guide processes. Act as a bridge between customers and internal teams (clinical, service, marketing, operations, collaboration follow-up, ensure success for First in country product implementation) to ensure seamless execution and high customer satisfaction Drive Installed Base revenue growth through upgrades, service offerings, and new business opportunities within existing customers Actively supporting the full sales cycle (from opportunity identification to deal closure), in close collaborations with the Regional Business Leader, Business Manager and Regional service manager during trade-in and trade-up deals and assist with service purchases, contract negotiations and renewals. Conduct customer visits, co-delivers presentations and demonstrations, translating complex solutions into clear clinical and business value Support animating workshops, and on-site engagements, reinforcing clinical excellence and strengthening customer partnerships Identify and escalate customer needs, challenges, competitive novelties and market insights to shape strategy and offerings, act as a liaison between the KOLs and the company medical affairs, providing feedback and insights on market trends and customer needs. Record customer’s interactions and projects into CRM system Ensure up-to-date expertise to deliver best-in-class customer guidance Attend key meetings / trade shows (ESTRO, ...) strengthening brand presence, capturing market insights, and developing new prospect relationships REQUIRED QUALIFICATIONS : Strong clinical background in radiotherapy, oncology, medical physics, or related field Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar) Demonstrated ability to drive business within an installed base and develop new opportunities Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way Natural ability to build relationships, influence stakeholders, and create customer trust Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability Hands-on experience with complete product portfolio Fluent in local languages of the regions covered Ability to travel up to 50% of the time within the assigned territory. WHY THIS ROLE This is a unique opportunity for a clinically credible professional who enjoys customer interaction and wants to take ownership of business growth. The role offers the chance to combine clinical impact with commercial responsibility, while being directly accountable for success in the region. To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship. EEO Statement At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.