Clinical Supervisor (Massachusetts)

Job description

**Clinical Supervisor** Location: Remote (must be located in Massachusetts) **Who We Are:** Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. **About the Role:** The Clinical Supervisor serves as an experienced and collaborative leader within Clinical Operations, working in partnership with the Manager of Clinical Operations, Market Leadership, licensed providers, and Tuesday Health clinicians. This role ensures the delivery of high-quality, patient-centered supportive care designed to improve the quality of life for patients and families while reducing avoidable medical utilization during the final years of life. **Key Responsibilities:** •Provide direct supervision, coaching, and performance oversight to field-based clinical staff, fostering a culture of accountability, teamwork, and excellence •Ensure compliance with all regulatory, accreditation, and organizational standards, policies, and procedures •Coordinate and oversee patient care activities, collaborating with interdisciplinary team members to promote optimal clinical outcomes and patient satisfaction •Manage staff scheduling to ensure appropriate coverage and continuity of care across assigned territories •Facilitate and support staff onboarding, training, and ongoing professional development, promoting adherence to evidence-based practices and value-based care principles •Address patient and family concerns promptly and effectively, advocating for quality care and service excellence •Monitor key performance metrics, clinical quality indicators, and operational goals; implement targeted improvement initiatives as needed •Actively participate in departmental and organizational meetings, contributing to quality improvement efforts, workflow optimization, and strategic initiatives •Ensure timely and accurate completion of documentation and records in accordance with legal, ethical, and organizational requirements •Maintain current knowledge of nursing standards, clinical best practices, and healthcare regulations relevant to value-based and community-based care models •Serve as a liaison between field staff and health plan care managers to ensure coordinated, patient centered care delivery •Verify and ensure proper documentation of all patient interactions and interventions •Participate in after-hours call schedule via phone •Perform other related duties assigned to support operational and clinical excellence **A strong candidate will demonstrate the following:** •Bachelor’s degree in Nursing (BSN) preferred •Active unrestricted Registered Nurse (RN) license in the State of Massachusetts (multi-state compact license preferred if applicable) •Minimum 5 years of clinical nursing experience; preferably in palliative care, hospice, or value-based care settings •Minimum of 2-3 years of supervisory or leadership experience overseeing clinical teams •Demonstrated ability to manage interdisciplinary teams and performance •Knowledge of value-based care principles, population health, and chronic disease management •Skilled in data-driven quality improvement and performance monitoring •Demonstrated leadership skills and ability to inspire, motivate, and influence others •Excellent interpersonal and communication skills, negotiation, relationship-building, and problem-solving skills •Strong leadership, coaching, and conflict resolution skills **What We Offer:** •Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry •Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. •Remote work with multiple onsite sessions each year to maximize collaboration and team building •A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way •Meaningful work each day; we care deeply about our mission, our patients, and each other If you are passionate about improving the quality of care for seriously ill individuals and their caregivers through innovative solutions, we would love to hear from you. Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.